Job Description

Overview
Account Management - M2Manages a team of Account Managers responsible for client accounts. In addition, may continue to manage specialized or key accounts that are key to the achievement of team or function goals. Maintain understanding of the business, its strategy, its products/services. Manages the performance of assigned staff, coaching and guiding on account planning and execution. Sets departmental priorities and allocates resources to align with business objectives and annual plan.Contributes to the operating protocols for the Account Management function. Makes recommendations for process improvements. Ensures staff have required resources to execute their assigned activities.Collaborates with Relationship Management and Client Service Delivery functions to ensure a seamless client experience and coordinate levels of service across the firm.Tracks and reports on team metrics and results. Coaches and guides assigned staff on improving the execution of the account plan and achievement of goals.Researches and analyzes the business environment for assigned clients, industry trends and competitor services/offerings.Proactively calls on accounts, ensuring continued client satisfaction and listening for cues on potential service improvements, product needs and organic growth opportunities.Serves as an escalation point for critical service issues or roadblocks. Shepherds issues through to resolution.Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages a small team of Account Managers.Responsible for the achievement of team goals and objectives, talent management and supervision of account managers.Bachelors degree or the equivalent combination of education and experience is required.5-7 years of total work experience and 0-1 years of management experience preferred. Experience in Account Management preferred.. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.