Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv.We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job Title Lead, IT Service ManagementWhat does a great \xe2\x80\x9cChange Manager, Professional\xe2\x80\x9d do?The Change Manager facilitates the control, coordination, and management of changes to an organization\'s IT infrastructure. They assist in planning, tracking, and executing changes to systems, applications, configurations, and more, ensuring minimal disruption to services. The Change Manager is responsible for overseeing the entire change process, from requesting and assessing changes to their approval, review, and contribution towards maintaining a structured approach to minimize risks and maintain system stability.The role is required to be performed from Fiserv India offices providing overlap with US working hours.What you will do:

• Assess change requests submitted by various stakeholders.
• Coordinate and prioritize change implementation schedules.
• Participate in and manage Change Advisory Board (CAB) meetings / Chair CAB.
• Review the potential impact of changes on IT infrastructure and services, ensuring all changes are recorded, reviewed, and approved before implementation. If required, facilitate discussions among relevant teams to evaluate and approve changes.
• Evaluate performance metrics against the defined critical success factors and institute actions to correct shortcomings or further streamline the process as necessary.
• Ensure compliance with organizational policies and standards.
• Oversee the execution of approved changes and monitor their progress.
• Mitigate risks and issues that may arise during the change process.
• Conduct post-implementation reviews to assess the success and impact of changes.
• Continuously improve change management processes based on feedback and insights.
• Constantly improve the Change Management process, maintaining user-centricity and industry best practices.
• Supervise change activities and provide guidance as necessary.
• Promote awareness and educate the community on the Change Management process.

What you will need to have:

• 5+ years of professional ITIL Change Management experience, demonstrating in-depth knowledge of ITIL Change Management processes, principles, methods, and techniques, is required.
• Proficiency with the ServiceNow platform and its Change Management module is essential.
• Experience in managing and coordinating all activities necessary to control, track, and audit changes in the environment is necessary.
• ITIL V3 / ITIL 4 foundation certification is considered a plus.
• A solid grasp of IT infrastructure and systems is required.
• Understanding of change control processes and best practices is necessary.
• Ability to assess the impact of changes on systems and services is crucial.
• Strong communication skills to coordinate between various teams and stakeholders are essential.
• Problem-solving abilities, capable of mitigating risks and addressing issues that arise during changes, are necessary.
• Attention to detail and meticulousness in reviewing change requests and their potential impact are important.
• The capacity to work in a dynamic environment with evolving technologies and processes is necessary.
• Proficiency in documenting and reporting on change processes and their outcomes is essential.
• Basic understanding/skills in Unix and Windows are required.
• Basic understanding/skills in Network, Database, Middleware, and batch job processing are needed.
• MUST be flexible to work in shifts as per the changing business requirements.

Who We Are:We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.We are a part of Fiserv\xe2\x80\x99s Technology group. We deliver revenue generating and revenue protection projects for business units that provide best in class financial services products to banks, credit unions, and customers.We welcome and encourage diversity in our workforce. We are an Equal Opportunity Employer. All the qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune\xc2\xae magazine\'s "World\'s Most Admired Companies\xe2\x84\xa2" 9 of the last 10 years, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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