Job Description

:OverviewWELCOME TOWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.You\'ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.ABOUT THE ROLE & TEAMSITA is proud to present a great opportunity for a DNS Architect/Engineer to join our Infrastructure Cloud Engineering team. You will be part of a diverse and creative team that is continually striving to offer the best quality products and services that are continuously transforming air travel.Cloud computing continues to allow us to transform and consolidate IT infrastructure, automate workloads, and pursue further levels of innovation. As a DNS Architect/Engineer at SITA, you will be working with Infrastructure Cloud Engineering teams and Architects on various assignments that use Cloud technology and automation to tackle large-scale challenges with responsibility for ensuring the reliability, security, and efficiency of our DNS systems, playing a crucial role in our IT infrastructure. As a highly skilled DNS Architect/Engineer you will have experience designing, implementing, managing and optimizing our DNS infrastructure and will possess a deep understanding of DNS technologies, network principles and security practices.WHAT YOULL DO

• DNS Architecture and Design: Includes designing and implementing DNS architecture, (including internal and external DNS), ensuring high availability, scalability, and security; developing and maintaining DNS zones (including forward and reverse lookup zones; establishing naming conventions, DNS policies and best practices.
• DNS Management and Operations: Manage and maintain DNS records, zone files, and configurations across multiple environments; oversee DNS server deployment, configuration, and maintenance on both on-premises and cloud platforms; monitor DNS performance and resolve issues related to DNS resolution, propagation, and other DNS-related incidents.
• Security and Compliance: Implement DNS security features (DNSSEC) to protect against attacks such as spoofing and cache poisoning; ensure DNS infrastructure complies with industry standards, regulations, and organizational security policies; collaborate with the cybersecurity team to identify and mitigate DNS-related threats.
• Automation and Scripting: Develop automation scripts to streamline DNS management tasks, such as bulk updates and monitoring; utilize infrastructure as Code (IaC) tools to manage DNS configurations, ensuring consistency and repeatability.
• Disaster Recovery and Business Continuity: Develop and maintain DNS backup and disaster recovery plans, ensuring rapid recovery in the event of failure; test failover mechanisms and recovery procedures regularly to ensure DNS availability during emergencies.
• Collaboration and Support: Work closely with network and cloud infrastructure engineers to integrate DNS with other infrastructure components; provide technical support and expertise on DNS-related issues to internal teams and end-users; mentor and train junior staff on DNS management and best practices.
• Documentation and Reporting: Create and maintain detailed documentation of DNS configurations, procedures, and infrastructure; generate regular reports on DNS performance, uptime and any security incidents.
• Continuous Improvement: Stay updated on the latest DNS technologies, tools, and best practices; recommend and implement improvements to the DNS infrastructure to enhance performance, security, and scalability.

QualificationsABOUT YOUR SKILLS

• Required deep understanding of DNS technologies, networking principles, and security practices in order to ensure the reliability, security, and efficiency of our DNS systems.
• 3-4 years experience in DNS management, network engineering or related field.
• Proven experience designing and managing DNS architectures in complex environments.
• Proficient in scripting (e.g. Python, Shell, PowerShell) and automation via CI/CD pipelines
• Familiarity with cloud DNS services (e.g. AWS Route 53, Azure DNS, Google Cloud DNS) and Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible).
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities
• Bachelors degree in Computer Science, Information Technology, or other related field. Relevant experience may substitute for formal education.

NICE-TO-HAVE

• Certifications such as Cisco CCNA/CCNP, CISSP, Microsoft Certified Azure Administrator or AWS Certified Solutions Architect.
• Experience with large-scale DNS implementations or multi-cloud environments.
• Familiarity with networking protocols (TCP/IP, BGP, etc.) and load balancing technologies.

WHAT WE OFFERWere all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.\xf0\x9f\x8f\xa1 Flex Week: Work from home up to 2 days/week (depending on your teams needs)\xe2\x8f\xb0 Flex Day: Make your workday suit your life and plans.\xf0\x9f\x8c\x8e Flex Location: Take up to 30 days a year to work from any location in the world.\xf0\x9f\x8c\xbfEmployee Wellbeing: Weve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!\xf0\x9f\x99\x8c\xf0\x9f\x8f\xbd Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

SITA