Job Description

:Role : ITRS Geneos Tooling Support Location : PuneWho are we looking for?A mid-level experienced in supporting Geneos Administration mainly in Banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.Technical Skills:\xef\x82\xb7 Candidate with experience in ITRS Geneos, Unix (Shell Scripting), Middleware, Oracle, SQL, Db2, GIT/BitBucket, XM, Python scripting & Grafana.\xef\x82\xb7 Expertise in ITRS Geneos configuration and implementing automation solutions.\xef\x82\xb7 Knowledge of packaging of the Net probes & Active Console in Geneos\xef\x82\xb7 Knowledge of different plugin, environment variable & rules\xef\x82\xb7 Knowledge of dashboard implementation using GENEOS\xef\x82\xb7 Knowledge of ticketing tools (SharePoint, ServiceNow, HPSM, Alacrity, JIRA etc.)\xef\x82\xb7 Basics of ITIL (incident, change and problem management)\xef\x82\xb7 Should have ability to collaborate with stakeholders for requirement gathering and ability to answer user query.Process Skills:\xef\x82\xb7 Capable of analyzing and troubleshoot applications issues and implement break fixes as per defined SLA\xe2\x80\x99s and SOPs.\xef\x82\xb7 Experience & functional knowledge on banking domain/ applications.\xef\x82\xb7 Strong on ITIL processesBehavioral Skills :\xef\x82\xb7 Interact, co-ordinate with different teams and get the issue resolved on priority.\xef\x82\xb7 Aggressive follow up, Updating the stakeholders on the status on priority issues by following proper escalation matrix\xef\x82\xb7 Ability to work on call as required.Qualification:\xef\x82\xb7 Somebody who has at least 5+ years of work experience in application maintenance and 24/7 support.\xef\x82\xb7 Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed collegeWhat\xe2\x80\x99s in for you?\xef\x82\xb7 At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.\xef\x82\xb7 With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.\xef\x82\xb7 You get an open and transparent culture along with freedom to experimentation and innovationAbout the practice/ Project:\xef\x82\xb7 Leading North American Bank dealing with technology projects in the area of GRC and Digital. Client projects deals with cutting edge technology in banking space and the customer is a leader in technology adoption.Who are we?Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays .Skills:PRIMARY COMPETENCY : Tools PRIMARY SKILL : AppDynamics PRIMARY SKILL PERCENTAGE : 51 SECONDARY COMPETENCY : Unix SECONDARY SKILL : Shell Scripting language SECONDARY SKILL PERCENTAGE : 29 TERTIARY COMPETENCY : Tools TERTIARY SKILL : Automation Tools - Chef/Puppet/Ansible/Salt Stack TERTIARY SKILL PERCENTAGE : 20About Company:Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis