Job Description

:Skill : ServiceNow SAM Pro
Experience : 5+ Years
Notice Perio: Immediate to 30 Days
Location: Hyderabad, Chennai, Bangalore, Noida, Pune, Kochi, Trivandrum
Work Mode : Hybrid :-- We are seeking an experienced ServiceNow Lead Developer with a strong background in Field Service Management (FSM) to lead the design, architecture, and implementation of FSM solutions. The ideal candidate will have a deep understanding of ServiceNow's FSM capabilities and related ServiceNow applications, coupled with a robust technical foundation to deliver best-in-class solutions that improve field service delivery, operational efficiency, and customer satisfaction.Key Responsibilities: 1. Solution Architecture and Design o Lead the architecture and design of ServiceNow FSM solutions, aligning with business requirements, industry standards, and best practices. o Translate business needs into technical specifications, workflows, and integrated solutions. o Design and implement efficient workflows, resource allocation, and technician scheduling to optimize field operations.2. FSM Module Expertise o Serve as the subject matter expert for the FSM module, advising on capabilities, limitations, and configuration options. o Configure FSM applications, including Dispatch Console, Work Order Management, Asset and Inventory Management, and Mobile App setup. o Ensure robust integration of FSM with other ServiceNow modules like ITSM, CSM (Customer Service Management), and Asset Management.3. Technical Implementation and Customization o Implement and customize ServiceNow FSM solutions, including scripting, configuration, and integration with external systems (ERP, CRM, IoT platforms). o Develop custom workflows, automation, and mobile functionality for field technicians to improve the end-to-end FSM experience. o Provide guidance on JavaScript, AngularJS, REST, SOAP, and other relevant scripting and integration technologies.4. Performance Optimization and Best Practices o Conduct performance testing and optimization to ensure the FSM module operates efficiently and meets service level agreements (SLAs). o Identify and address performance bottlenecks, ensuring scalability and reliability for high-volume field service operations.o Establish and enforce best practices for ServiceNow FSM implementations, including data model design, security, and change management.Required Skills and Experience:

• Technical Expertise in ServiceNow FSM: Extensive experience with the Field Service Management module, including Dispatch Console, Mobile App for FSM, Work Order Management, and Inventory.

• ServiceNow Platform Knowledge: Proficiency with ServiceNow platform components such as ITSM, CSM, ITOM, and Asset Management, as well as CMDB and integrations.

• Scripting and Development: Strong skills in JavaScript, AngularJS, and ServiceNow scripting, including business rules, client scripts, and UI policies.

• Integrations: Hands-on experience with REST, SOAP, and APIs, integrating FSM with other platforms (e.g., ERP, IoT).

• ServiceNow Certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) are required. FSM-specific certifications are a plus.

• Field Service Industry Knowledge: Understanding of field service workflows, scheduling, inventory management, and resource allocation.

• Project Management and Agile Methodology: Familiarity with Agile frameworks and experience leading or managing ServiceNow projects.

Preferred Qualifications:

• Experience with IoT integrations in FSM to enhance asset monitoring and predictive maintenance.

• Experience with ServiceNow Application Portfolio Management (APM) and Performance Analytics to measure FSM outcomes.

• ServiceNow Certified Implementation Specialist xe2x80x93 FSM or other relevant ServiceNow certifications.

Key Competencies:

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills, able to engage effectively with both technical and business stakeholders.

• Proven ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

• Detail-oriented with a focus on delivering high-quality, scalable solutions.

Skills:servicenow,Field Service,CSMAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the worldxe2x80x99s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clientsxe2x80x99 organizations. With over 30,000 employees in 30 countries, UST builds for boundless impactxe2x80x94touching billions of lives in the process.

UST