Job Description

: Role: ServiceNow System Administrator Experience: 3 to 5 Years Location: Pune / Bangalore / Chennai / Hyderabad / Trivandrum/ Kochi / Noida ServiceNow System Administrator : The ServiceNow System Administrator is responsible for managing, configuring, and maintaining the ServiceNow platform to support business needs. This role includes day-to-day administration, user support, troubleshooting, and performance monitoring, as well as implementing new features, enhancements, and upgrades. The ideal candidate should have a strong understanding of ServiceNow?s capabilities, experience in IT Service Management (ITSM) processes, and the ability to collaborate effectively with stakeholders to optimize ServiceNow usage. Key Responsibilities: ? Platform Administration: o Perform daily operational administration of the ServiceNow platform, including user account management, security configurations, and access controls. o Manage and monitor ServiceNow instance health, including performance optimization and troubleshooting to ensure optimal platform operation. o Configure and maintain ServiceNow modules, including Incident, Problem, Change, and Service Catalog. ? System Configuration & Customization: o Configure and customize forms, fields, tables, and workflows within ServiceNow to meet business requirements. o Implement ServiceNow business rules, client scripts, UI actions, and policies to automate and optimize workflows. o Develop and configure notifications, s, and escalations based on user requirements and ITIL processes. ? User Support & Training: o Provide end-user support, including troubleshooting, resolving issues, and ensuring users understand ServiceNow functionality. o Create and maintain training materials, guides, and documentation to support user adoption and best practices. o Assist with user training sessions and provide ongoing support for new and existing features. ? Data Management & Reporting: o Ensure data accuracy and integrity within the ServiceNow platform by monitoring and auditing data quality. o Develop and maintain reports, dashboards, and Performance Analytics to provide insights and metrics on ServiceNow usage and service management. o Create scheduled reports and ad hoc reporting to meet various business needs. ? System Maintenance & Upgrades: o Coordinate and manage ServiceNow upgrades, patches, and security updates to ensure the platform is up to date and secure. o Test new functionality, enhancements, and configurations in a non-production environment before deploying to production. o Work with ServiceNow support for issue resolution and enhancements. ? Integration & Development: o Support integrations with third-party systems through REST/SOAP APIs as required. o Collaborate with ServiceNow developers to implement solutions and ensure seamless data flow between ServiceNow and other systems. Required Skills & Qualifications: Technical Skills: ? ServiceNow Platform Knowledge: o Proficiency in the core ServiceNow ITSM modules (Incident, Problem, Change, Service Catalog, Knowledge). o Understanding of ServiceNow?s data model and ability to manage Configuration Management Database (CMDB) data and relationships. o Experience in creating and managing workflows, reports, dashboards, and performance analytics within ServiceNow. o Knowledge of ServiceNow Access Control Rules, ACLs, and platform security best practices. ? Scripting & Automation: o Familiarity with JavaScript for ServiceNow scripting, including creating and maintaining Client Scripts, Business Rules, and UI Policies. o Experience with Glide scripting (GlideRecord, GlideForm, GlideUser) for custom solutions and automation. o Ability to utilize Flow Designer and Workflow Editor to automate tasks and processes within ServiceNow. ? System Maintenance & Upgrade Skills: o Experience with planning and executing ServiceNow upgrades and instance cloning. o Familiarity with ServiceNow?s release process, including testing and deploying new features and updates. o Understanding of best practices for instance management, performance tuning, and platform stability. ? Integration Knowledge: o Basic knowledge of REST and SOAP APIs to support data integration between ServiceNow and other applications. o Ability to troubleshoot and configure integrations, including MID server setup if required. ServiceNow Certifications: ? Mandatory: o ServiceNow Certified System Administrator (CSA) ? Preferred: o ServiceNow Certified Implementation Specialist (any module) o ITIL Foundation Certification Soft Skills: ? Strong analytical and problem-solving skills with a detail-oriented approach. ? Excellent communication and interpersonal skills to effectively support and train end-users. ? Ability to prioritize tasks, work independently, and manage multiple assignments in a fast-paced environment. ? Customer-service mindset with a commitment to resolving issues and providing high-quality support. Preferred Experience: ? 4+ years of experience working as a ServiceNow Administrator in an enterprise environment. ? Background in IT Service Management (ITSM) and familiarity with ITIL best practices. ? Experience working with a team of developers and administrators to enhance the ServiceNow platform. Skills: Servicenow,Itsm,Sql About Company: UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world?s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients? organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact?touching billions of lives in the process.

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