Job Description

The Role Responsibilities Job Role Executive assistant services (EAS) Team offers end to end administrative and business planning services virtually whilst operating on a hybrid work model. This will enable individual to work remotely with the Senior Leadership Team, whilst having there is an opportunity created within the office for onsite trainings, picking up and sharing best practices from peers. Strategy Work closely with the Unit Head, Executive Assistant Services (EAS) to drive quality service delivery and standards in Executive Assistant Services (EAS). Ensure adherence to Executive Assistant Services (EAS) department operating instruction (DOI) and all relevant risk, regulatory / compliance, financial, policies / processes and controls for the services. Develop relevant playbooks for Executive Assistant Services (EAS). In partnership with Right-shoring Enablement (RSE) team, ensure availability of Executive Assistant Services (EAS)members in the local footprint to support pipeline of services. Operations Work closely with Executive Assistants (Executive Assistant Services (EAS)) to ensure quality service delivery in services rendered to Service Recipients, including planning backup resources. Monitor closely, the development, implementation and performance of business-critical topics. Design and ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery. Provide support to ensure delivery of objectives in responsibilities of governance, people, financials, regulatory, audits and communications. Provide or work with various teams in the preparation / provision / review of useful management information (metrics / reports) which provide overall progress and performance status of GBS - including production huddles, regular updates on key / major happenings and strategy reports and responses to regulators and auditors. Conduct service review meetings with service recipients Service Delivery Calendar management. Visitor management. Event management. Travel and Expenses (T&E) management. Administrative activities. Third-party supplier and / or vendor management. Recruitment and onboarding support. Service management. Project and Change Management Manage and maintain Business as usual (BAU) capability during the Change Process. Provide subject matter expert advice, guidance and support to the project managers on managing change. Review new business requirements and provide solutions where required. Financial Performance Implement adequate financial controls of Executive Assistant Services (EAS) budget - management of costs and recharges, in contribution to the business strategies and plans. Drive continuous improvements in Productivity and Cost efficiencies. People and Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with stakeholders and partners. Embed the Group\'s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among colleagues to form part of the culture. Regulatory and Business Conduct Display exemplary conduct and live by the Group\'s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank\'s Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment]. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association. Key Stakeholders Close working relationship with Human Resources, Right-shoring Enablement as well as Local Leadership Council and / or Leadership Team members in the GBS location. Establish a working rapport with Governance, Business Resilience and Compliance colleagues to seek relevant guidance on the subject matter. Other Responsibilities Special assignments - GBS\' representative or point of contact, for any strategic, tactical, or local projects impactful to improving GBS services, on an as-required basis. Embed Here for good and Group\'s brand and values in GBS India \'Executive Assistant Services\' Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Our Ideal Candidate Bachelor\'s degree / Graduates from a recognized university. 2 - 3 years relevant experience as a People Manager and operational management. Excellent networking and communication skills, with ability to influence and manage stakeholders from various backgrounds, preferably with international exposure. 2 - 5 years relevant experience as an Administrative Assistants in an international firm. Role Specific Technical Competencies Microsoft Office applications, including Outlook (eMail), Word, Excel, Powerpoint, Chrome, sharepoint, etc Business correspondence skills with excellent proficiency of communication - written and spoken Typing and / or short-hand - reasonable typing speed to record dictation with excellent accuracy to produce well document and accurate set of meeting minutes Experience in handling and hosting Blue jeans and Microsoft teams calls, meetings About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

foundit