Job Description

Organization backgroundWe believe that by empowering our clinical caregivers and enabling them to deliver the best possible care, we can make a positive impact on the world. Our unwavering focus lies in simplifying the healthcare experience and rendering it more accessible, convenient, and affordable for all. As we chart a new course in this ever-evolving healthcare landscape, we recognize the importance of nurturing a team of compassionate individuals who are committed to elevating the end-user experience by leveraging cutting-edge Service Engineering methodologies, principles, and practices. By upholding the highest standards of service quality, we aspire to create sustainable social impact and drive positive change in the communities we serve.What will you be responsible for?As a Service Engineering Program Manager at CRCA India, you'll transform caregiver experiences by overseeing enterprise-level program management initiatives in Cloud Operations, Technical debt Management, Backup and Recovery, Live Site Management, Cloud migrations, Solution design, and Reliability Engineering for clinical applications. You'll drive successful program delivery, reduce technical debt, ensure alignment with organizational goals, and foster collaboration across teams. Acting as the primary liaison between clinical application teams and Infrastructure teams. With your technical expertise, you'll lead complex projects within the Providence Infrastructure space, emphasizing agility and innovation for successful execution.Key Responsibilities:

• Program/Project Management: Lead and manage end-to-end program management activities, ensuring timely and high-quality delivery of products and services. Drive, develop and meet the program roadmaps and backlogs aligned with business goals and priorities.
• Release Management: Collaborate with cross-functional teams to plan, direct, and implement all aspects of the program/project phases related to service line releases, ensuring the scope is delivered on time, within budget, and meeting expected quality standards.
• Vendor Engagement: Drive vendor performance, contract negotiations, and service level agreements (SLAs) to meet business requirements and foster successful partnerships aligned with our strategic objectives.
• Stakeholder Engagement: Act as a facilitator between business teams, technology teams, and cross-functional stakeholders to influence decision-making, resource-management, and project governance.
• Business Development: Spot opportunities for growth and enhancement within engineering services. Collaborate with key stakeholders to develop new service offerings and automations that align with portfolio strategy and direction.
• Value-Centric Mindset: Analyze data insights and tradeoffs to design services that deliver maximum value to customers. Define adoption and release strategies for applications, ensuring end-to-end customer experience integration and dependencies are considered.
• Continuous Improvement: Recommend new processes, policies, and procedures to drive efficiency and improve program and business outcomes. Address process gaps and quality concerns to ensure program success.

Critical Success Factors

• Proven track record of successful program management, focused on infrastructure space, with a focus on enterprise-level program-management, release management and vendor engagement.
• Strong technical know-how and understanding of agile and lean principles to drive execution excellence.
• Demonstrated experience in managing end-to-end business processes and system processes.
• Customer-centric mindset with the ability to develop personas and usage scenarios to deliver value-driven solutions.
• Skilled in identifying and managing service and technical dependencies, internal/external team dependencies, and risk management.
• Experience in driving conversations with cross-functional teams to align capabilities and requirements with the service vision and roadmaps.
• Proven ability to influence architecture reviews and technical design for system solutions.
• Knowledge of service and solution engineering, including third party app upgrades, migrations, tools development, automation, and DevOps.
• Excellent communication and presentation skills, with the ability to communicate program status and decisions to stakeholders at various levels.
• Ability to deal with ambiguity and seek guidance to address challenges and constraints.

Experience

• 8 to 12 years of Engineering Program Management experience

Qualification

• Bachelor's or master's in engineering or technology or a related field.

• Experience in US Healthcare System.
• Certification in SAFe Agile /Agile - PMP / Agile Product Owner.

Who are we looking for?

• We are seeking a highly motivated and results-driven individual with a passion for leading large-scale program management initiatives, stakeholder engagements, and people management responsibilities.
• The ideal candidate should have a customer-first mindset, a strong technical background, and a proven ability to drive complex projects to successful completion.
• They should be comfortable working in a global and cross-functional environment, collaborating with diverse teams to achieve common goals.

Desired Skills / Experience

• Certification in ITIL/ITSM, Azure Cloud, Healthcare is desirable.
• Familiarity with Lean, Six Sigma, DMAIC, or similar methodologies is an advantage.
• Proficiency in tools such as Azure DevOps, PowerBI, and JIRA for data analysis and insights.
• Knowledge of ISO and FDA guidelines concerning product development.

Providences vision to create xe2x80x98Health for a Better World aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organizations success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.Contact our also, read our .

Providence India