Job Description

:About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We\xe2\x80\x99re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Global Business ServicesGlobal Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.Process OverviewEnterprise Technology team provides technology solutions to support the Chief Administrative Office, Internal Technology and Global Human Resources Organizations. The key functions performed are master planning, vendor management, business engagement, application design & development, and application life-cycle planning. The CAO Group is responsible for strategic and operational priorities that support our company\'s eight lines of business for EEDATThis role will provide SME in support of Microsoft Teams and Office 365 core services and must also have enterprise customer project experience including discovery, migration architecture and recommendation, design plans, implementation guides, communications plans and other facets of service delivery.ResponsibilitiesKey responsibilities include:To lead on the delivery of all Microsoft related work that over M365 platform: Exchange Online, Teams, SharePoint Online, One Drive and Power PlatformEnsuring that the service is monitored, maintained and all new developments are brought to light and offered up to senior management for review and delivery. Keeping up to date with new and emerging changes will be paramount.Expected to proactively identify opportunities for business areas to benefit from the use of new Microsoft technology, to assist in the development of use and business cases.Manage and provide support to the platform \xe2\x80\x93 supervise & contribute to support, enhancement and administration queries.Leads on the configuration of the M365 suite and advises on best practices.Work with the wider Team toAssess and champion the use of Microsoft\xe2\x80\x99s entire platform, e.g., Power platform, Data and APIEnsure consistency in approach to support M365 environments.Ensure essential security standards and best practice for data protection are in place, in particular focusing on the key requirements from the Public Services NetworkEnsure all relevant software documentation is kept up to data and reflects current and future requirements for the organization.Demonstrate available capabilities and solutions to business areas.Demonstrate reports, dashboards, and analytic services.Reporting and alerting used for troubleshooting, audit and problem resolution..RequirementsDegree in Computer Science, Engineering, Education, Information Systems, Technical, Information Technology, Computer Engineering, Business, Technology, Mathematics, or equivalent hands-on experience10+ years\xe2\x80\x99 experience of working with enterprise class collaboration platformsExperience and knowledge with managing MS Teams, One Drive, SP OnlineA thorough understanding of existing and emerging Office 365 and related core technologies.Experience and knowledge around Audio/Video and conferencing servicesExperience and knowledge in Voice services including MS teams Enterprise voiceExperience in voice/video and AV technologies, which can be a combination of experience in the Microsoft Skype, Microsoft Teams, telecommunications, network engineering.Experience in deploying and operating Microsoft Teams services, cloud connectivity and network infrastructures supporting an enterprise architecture.Experience and knowledge with Azure AD Group, O365 license management and O365 GroupsExposure to O365 Guest Access and Third-party product integrationWorking networking knowledge, DHCP, TCP/IP, WINS, subnetting, firewallsAbility to create detailed architectural designs and author documents and test plansSelf-starter, critical thinker with proven ability to deal with granular requirements yet see things holistically and strategicallyAbility to work with business and technical teams to build requirements and technical artifactsEducationBE / B. tech / MCA / Any Post GraduationExperience Range12+ Years of ExperienceFoundational SkillsDemonstrative knowledge on M365 suite of products especially Onedrive, Sharepoint Online, Teams, Power BI etcStrong Written and verbal Communication along with Presentation SkillStrong Project Management SkillsDesired SkillsExperience working in a large financial service company.NET Full StackExperience with Enterprise networking technologies, including, multi-regional Email concepts, Multi-Geo in M365Work Timings12 pm \xe2\x80\x93 9 pm ISTJob LocationChennai / Hyderabad

Bank of America