Job Description

Job description The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\'re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers shine brighter than others. If you\'re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of a Lead Digital Analyst. The Opportunity: The Lead Digital Analyst is accountable for leading analysis for changes and new features/services that deliver enhancements to Digital Channels encompassing Mobile, Public Website and Online Banking. Lead Digital Analysts are involved from initial scoping, discovery and documentation of requirements right through to post implementation continuous improvement. The role requires leadership of detailed analysis to drive out business requirements and translate complex concepts into engaging digital propositions that are aligned to Global Digital strategies. Lead Analysts collaborate with Digital Product Owners and other Digital teams as well as external stakeholders to deliver customer-centric journeys, supporting entities globally. Lead Digital Analysts also play an important role in contributing to the development of a high performance Digital Analysis discipline through support and coaching. In this role, you will: To fulfil accountability, the Lead Digital Analyst will operate in the following ways: Leading requirements activity to facilitate elaboration of customer and business user stories. Bridging the gap between SMEs from products, propositions, markets, business and delivery teams. Sourcing and interpreting data and insights to underpin the feasibility and design of digital features and functions. Collaborating with other Digital teams working in an Agile environment to deliver more features faster. Leading, supporting and coaching Digital Analysts which may involve line management responsibilities. Lead Digital Analysts interface with: HSBC Digital Solutions Internal Global stakeholders including Cross Functional Team and Discipline Leads HSBC Global Functions Digital Risk, Legal, Compliance, Information Security, Fraud, Data Security HSBC customers and prospects across the all entities 3rd Parties Value Creation: Employs an improvement mind set to identify and define issues or problems that are less obvious participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved. Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve. Uses systemic thinking and creativity in devising solution options. Evaluates relative costs, benefits and obstacles of potential solutions before implementing. Articulates or translates complex information in clear, meaningful and structured way to suit the target audience Understands the Group\'s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward. Questions small-scale business decisions that do not demonstrate alignment to the Group\'s commercial strategy. Anticipates issues and risks and acts to mitigate these quickly handles any unforeseen roadblocks swiftly and effectively Thinks ahead to identify potential risks to service or performance and deals with them proactively effectively manages review processes to identify quality issues early. Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope Operational Performance: Accountable for leading customer and business requirements activity for digital products. Contributes to creation/evolution of Digital Product roadmap development in conjunction with Product Owner/Digital Product Manager. Work with Product Owner/Digital Product Manager and Pod/Scrum team members to generate ideas and shape outcomes Lead creation of business and technical epics and writing user stories with robust acceptance criteria using BDD/TDD (BehsaviorDriven Development / Test Driven Development) Support the Product Owner/Digital Product Manager to manage and prioritise Product backlog Lead in-depth analysis of customer journeys and functionality to support effective solution design and ensuring digital deliverables are customer ready Leads planning activity across the Requirements management within Agile environment to optimize use of resources Helps define and track metrics and KPIs for the digital product Capability and People Development: Promotes pace and energy within the team, understands differences between people as an opportunity to learn from varied viewpoints Supports others design efforts where they have relevant experience and operates in a collaborative manner Builds professional relationships and networks with people in or outside the team as part of day-to-day work Leadership, support, coaching and development for Digital Analysts contributing to a high performance Digital Analysis discipline Drive liaison with relevant parties and other Cross Functional Teams to understand impact of integrating change to their roadmaps and deliverables Management of Risk (Operational Risk / FIM requirements): The Lead Digital Analyst will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization. The Lead Digital Analyst will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Addressing any areas of concern in conjunction with line management and/or the appropriate department. Observation of Internal Controls (Compliance Policy / FIM requirements) The Lead Digital Analyst will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. The Lead Digital Analyst will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term \'compliance\' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Legal &Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators. Requirements To be successful in this role, you should meet the following requirements: Knowledge & Experience Very strong analytical ability and problem solving skills - excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer and operational considerations, e.g. risk. Experience of managing a team leading requirements activity to support the delivery of digital products and features across regions/markets Highly developed communication skills, both written and verbal, to explain complex or technical issues. Experience of User Centered Design methodology Leadership experience in Scaled Agile/Agile, process improvement and LEAN thinking environment Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations. Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications. Experience of relevant systems e.g. JIRA, Confluence, APIs, AEM Ability to lead and influence Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe) Capabilities Impactful communication Agile Mindset Change and Implementation Management Stakeholder Management Process Re-engineering Consultancy Design Thinking The successful candidate will also meet the following requirements: The ideal candidate will also meet the below good to have requirements: Certified Business Analysis Professional (CBAP) - Expected to work towards qualification Agile Certifications Design Thinking You\'ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by - HSBC Software Development India

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