Job Description

Job Purpose: Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud. Join us and be a part of this journey as we write Customer Success stories with these products. Role: Lead Developer - Innovations Location: Chennai/ Bangalore/Hyderabad WHAT YOU DO: Interface with business customers, gathering and understanding requirements Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes Build, improve, and provide ongoing optimization of high quality models Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process. Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams. Communicate within the global community respecting cultural, language and time zone variations Demonstrate flexibility to adjust working hours to match customer and team interactions ABOUT YOU: Bachelor\'s / Master\'s degree in quantitative field (e.g. Computer Science, Statistics, Engineering) 4+ years of relevant experience in Data Science or Data Engineering 4+ years of hands-on experience in Elasticsearch, Kibana and real time analytics solution development Hands-on application development experience in AWS/Azure and experience in snowflake , tableau or power BI Expertise with major statistical & analytical software like Python, R, SAS Good working knowledge on any programming language like Java, NodeJS.. Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc. is an added advantage Expertise with data modeling, data warehousing and ETL/ELT development Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive Proficiency with REST API, JSON, AWS Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks Curiosity, passion, and drive for data queries, analysis, quality, models Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders How You Do It: How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems. How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose. How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders. How You Show Up: Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and instill the trust in others.

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