Job Description

Work Schedule Standard (Mon-Fri)Environmental Conditions Various outside weather conditionsAbout Company:Thermo Fisher Scientific Inc. is the world leader in serving science, Our M ission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity.Through our best-in-class brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. About Team:Thermo Fishers Chromatography and Mass Spectroscopy Division (CMD) is a global leader in scientific instruments, automation, software and accessories serving research, engineering, analytical and industrial applications. CMD develops, manufactures, and services advanced analytical instrumentation and data management software for key laboratory applications like scientific research, drug discovery and development, pharmaceutical quality control, food safety testing, environmental testing, climate research, and industrial process optimization. Our product portfolio includes mass spectrometry (life sciences and inorganic), elemental, chromatography (GC, IC and HPLC/UHPLC), informatics and laboratory automation.Role & ResponsibilitiesPurpose: - To handle HPLC and IC ProductsResponsibilities:The incumbent to handle a list of customer and will be accountable & responsible for the end to end requirement of the maintaining the customer instruments and CAS-Mainly HPLC, IC. Attend all Breakdown calls and closure within the assigned service parameters of response time by accurate allocation of time to achieve customer happiness.Have complete ownership of the service delivery process for given customer base. Providing timely Preventive maintenance to the assigned set of customers. (Primary and Secondary) by keeping the data of P.M for allocated customer base to rationalise AMC charges Achievement of financial objectives as assigned and completion of the cycle of order process.Achieve the assigned spares and Service revenue targets. Keeping track of ensuring payment collections for the transactions done for the assigned customer base. Timely reporting of all service reports, weekly reports, expense statements and any other data which is asked from time to time in ISM and emails to ensure communication flow. Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve accurate subject area of operationsCandidate Requirement:Candidate to be Graduate in Instrumentation or Electronics backgroundExpertise & hands on experience on HPLC and IC operations, solving, servicing and design principleNature of experience:8years of experience on Installation Supporting chromatographic systemsKnowledge Required:To handle the Analytical instruments servicing and validation of the instruments.Skills:Analytical field experience on servicing.

Thermo Fisher Scientific