Innovate to solve the world's most important challenges

: Sr Cust Exp Specialist
Goals

Work as part of a successful India Centre of Excellence (COE) team responsible for delivering all aspects of contract administration for the Pacific, South East Asia and India.Comply with business processes and controls in order to deliver ?best in class? customer service and order management fulfilment.

Organization: HPS Geography: Pole/Regional/Local Function: Customer Shared Service
Key Deliverables

Successful and timely booking and lifecycle handling of all service contracts Quoted Reactive and Projects
Support Pacific, Operations/Regional Admin with all required administration activities
Work within guidelines of Global policies and processes

Responsibilities

Administer all aspects of Project and Services management in SFDC/ SAP
Equipment schedule setup & Preventative Maintenance Service Request management
Purchase Requisitioning (SAP)
Validation of PO & obtain supplier acknowledgement
Expedite orders via supply chain
Goods receipt of orders on delivery
Generation of contract renewal package for Sales/Operations
Ensure good document control
Invoice generation (attention to specific customer/country requirements)
WO closure in SFDC
Generation & booking of contract renewal opportunities
Customer master data set up & management
Clear concise communications with local Sales, Operations & Regional Admin

Skills Knowledge Experience
Eager to learn and work in a changing and fast growing environment
Customer and action oriented
Self motivated with good communication skills
Strong team player with positive outlook
Proven organisational and self-motivation abilities
Ability to interact with a wide variety of customers in various countries
Has a hands on approach
Interpersonal skills
Oral & written communication at all levels
English Fluent
Other Asia languages a plus
Understands how different functions within his/her own organisation interrelate to each other
Understands and is familiar with the Honeywell values
Understands the importance of health and safety in the workplace
Knowledge of SFDC/ SAP
Knowledge of Order Management process
Good standard of ability with Microsoft Office applications

.
Minimum of 3 years experience in a Customer Services environment, preferably with contract administration expertise
Must have completed Post Secondary education
Experience working in a multi discipline team

Minimum of 3 years experience in a Customer Services environment, preferably with contract administration expertise
Must have completed Post Secondary education

Additional Information

• JOB ID: req402020
• Category: Customer Experience
• Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
• Nonexempt