Job Description

At Honeywell, we make a lot of incredible things. But most importantly, we make the future and are looking for people to join our team of a global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. Our people are committed to each other and to the realization of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognized for your passion to perform.


Key Responsibilities


• Help Honeywell be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customers.


• Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
• You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's (return merchandise authorization).
• You will assist other customer service associates with administrative duties.
• You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
• You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key Experience & Capabilities:


• Diploma / Bachelor's Degree in any fields or equivalent.


• 2 - 3 years of experience in Customer Service roles or hands-on experience in order management / processing.


• Fluency in English
• Strong computing skills; Microsoft Office programs - proficiency in Microsoft Excel, Microsoft Word


• Able to work under pressure and able to adapt to changes.


• Passionate towards customer satisfaction


• Self-motivated
• SAP experience.


• SFDC knowledge is an added advantage.




We Value


• Able to learn quickly


• Attention to details


• Desire towards quick turnaround
• Work well in teams


• Commitment to discover innovative ways of customer satisfaction





### Additional Information

• JOB ID: HRD234622
• Category: Customer Experience
• Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
• Nonexempt