Job Description

OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The Opportunity:Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique and complex situations.You are great at:

• Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design.

Responsible for providing a detailed technical design for enterprise solutions.Understands a broad spectrum of Micro Focus/OpenText ITOM technology in order to provide part or all of a detailed technical design which meets customer requirements.Often leads & front ends small to medium technical projects as part of the or individually.Works with and under the direction of the Project/Technical Manager and with customer nominated representatives or independently as a consultant or as a Subject Matter expert to customer.Provides advice on solution and integration opportunities to defined segments.Communicates across client community and is viewed as adding value.Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.Participates in the selling process in delivery reviews and works with sales/principals on pre- sales activities.What it takes:7+ years of technical experience on OpenText Service Manager or SMAXMust have a certification in ITIL V3 or V4Good to be certified in SMAX, AWS, Azure, KubernetesMust have the ability to conduct workshops for ITIL Process, SMAX Entities and prepare design documents.Must have the ability to understand RFP and Prepare SMAX and Its integration solution based on RFP.Must have hands on experience in Deploying SMAX on HA and DR architectures.Must have hands on experience in Upgrading SMAX (Single Hop and Multi Hop)Must have hands on experience in full deployment of SMAX and its components along with its integration (Minimum 3 Full Projects)Experience in Linux, REST API, Rest Client (Postman), PG Admin (Postgres Client)Experience in OPB (On-Premises integration) agent integration 3rd Party toolsFamiliarity in AWS, Azure, GCP, OpenShift, Kubernetes, Docker, and ContainersMust be an expert in integrations such as Connect IT, UCMDB(NSACM), OBM, LDAP, Email (Inbound and Outbound)Knowledge on Integration engine a mustKnowledge on Configuration Management and Asset ManagementGood to have knowledge on JavaScript's, Python, SQL Queries, or any other programing language.Must have the ability to Train Colleagues, Customer and New JoinersGood to have knowledge on BI tools like Power BI, Crystal reports.Experience of building app(s) in SMAX platform for the customer would be given preference.Knowledge on other OT Products is added advantage.OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at .OPENTEXT - THE INFORMATION COMPANY
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.CREATE THE FUTURE
We create economic growth that is inclusive and sustainable.BE DESERVING OF TRUST
The worlds most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.WE, NOT I
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.RAISE THE BAR
We set high standards and exceptions, to learn, to be better.OWN THE OUTCOME
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets. - Mark Barrenechea, CEO & CTO

Micro Focus