Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose xe2x80x93 the relentless pursuit of a world that works better for people xe2x80x93 we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Lead Consultant - Service Management xe2x80x93 Application Production Support
Primary Skills: Exp. in IT Operations and Production Application support
Responsibilities

• Act as L1 resource as Primary SPOC for production Incidents.
• Shift handover with proper documentation.
• Execute and manage day-to-day operations via ticketing tools with defined processes.
• Establish and maintain SOPs and create missing support documentation.
• Report Incident status on a regular basis in a format approved by support Technical Leader.
• Co-ordinate with teams and onboard respective stakeholders in Incident War room call for analysis and fix.
• Escalate highly complex issues to Operation Lead, SMEs or Application lead for immediate analysis and resolution.
• Understand production incidents and provide solution based on knowledge Management documentation for the same issues.
• Monitor application based on system alert and Alram for proactive actions.
• Covers system planned outages, job failures and end user support.
• Strong support experience on AWS, Python based applications.
• Proactively monitor the Performance & Availability of the application (production environment) at regular intervals and report any malfunctions to application owners immediately.
• Ensure all Incident are being recoded in ITSM tool for tracking and SLA adherence.
• Support Production deployment and post deployment verification.
• Good understanding Service management sub functions such as Incident, Problem and Change processes as per ITIL standards.
• Basic understanding of cloud technologies, preferred AWS.

Qualifications we seek in you!
Minimum Qualifications / Skills

• B.Tech/B.E/ MCA
• Excellent written and verbal communication skills

Preferred Qualifications/ Skills

• Understanding of IT service management processes.
• Excellent communication skills
• Problem-solving aptitude
• Well versed in OS including Unix, Windows and database concepts.
• Integrate software components and third-party programs.
• Being aware of the limits of technology and when it is justified to move from a low-code approach to a tailor-made development approach, integrating the advantages of both approaches.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact