Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Lead Consultant - Quality Analyst (Service Now - BMC-Remedy)In this role you will be responsible for conducting testing activities, improving the existing manual testing procedures, and leading the transition from a manual testing focus to one of automated testing. This position requires advanced quality assurance and software testing experience.Responsibilities

• Work with ServiceNow project manager, developers, and administrators to develop manual and automated testing solutions for continuous enhancement and integration of ServiceNow platform and applications.
• Implement ServiceNow Automated Test Framework, Test Management, and other test tools to verify/validate continuous release of ServiceNow major, minor enhancement and maintenance releases.
• Develop, document, implement and maintain test suites and scripts for new and existing ServiceNow features based on stories and acceptance criteria.
• Communicate test goals, priorities, plans, schedule, status, and results across organization.
• Document and report ServiceNow testing, verification and validation status and results including details of errors, non-conformances, recommended remediation, and corrective actions.
• Participate in Agile release planning for new ServiceNow feature and platform functionality, defect fixes, and platform optimization.
• Lead early access testing and user acceptance testing with ServiceNow platform and application stakeholders.
• Ensure testing conclusions, recommendations and sign-off are supported by test results and necessary exceptions or deviations from requirements are documented.

Qualifications we seek in you!
Minimum Qualifications

• B.E / MCA / Relevant degree
• Prior working experience with ServiceNow.
• Solid understanding of Test approach, test plan and test strategy
• Manual testing experience of ServiceNow applications like Incident, Problem, Change, Request, Knowledge, CMDB, Release modules
• Understanding of requirement gathering document and experience of converting the same in test cases
• Understanding of ServiceNow development and objects used in development.
• Experienced in testing of ServiceNow domain separated environments.
• Strong communication and interpersonal skills

Preferred qualifications

• ITSM certification
• ATF micro suite certification
• ISTQB certification

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact