Job Description

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.Your Impact:As a Customer Project/Program Manager at OpenText, you will play a pivotal role in overseeing the successful delivery of our software professional services projects to our customers. You will collaborate closely with cross-functional teams, including technical consultants, software support teams, R&D teams and customer stakeholders, to ensure project objectives are met on time and within budget. This role requires strong project management skills, technical acumen, and exceptional communication abilities to provide an exceptional customer experience.What the role offers:Ownership of Project Financials- revenue planning, budget monitoring, cost control and ensuring targeted profitability.Prepare Project delivery plan with buy-in from internal and external stakeholders, overseeing the correct sequencing of project phases to ensure business needs are met.Work with business and IT stakeholders to define, document and secure customer sign off for all the important project artifacts / phases i.e., Design, UAT etc.Proactively identify & manage project risks and develop mitigation plan through inputs from project team members.Analyse the customer needs to determine the right implementation approach and corresponding resourcing requirements.Leading the implementation and delivery of the services projects utilising OpenText Professional Services (OTPS) standard methodology and attaining a sufficient level of quality within budget and schedule.Track, update, and report project progress through available project management tools, ensure to leverage the tools available internally.Escalating problems, publishing progress reports and dashboards, update Project control book, including providing executive level summaries to senior management (as needed).Ensure proactive customer/user communication towards building a positive professional relations.Providing leadership of the project team including business and technology teams, vendors, outsourced service providers.Actively engage staff to do work in better ways and encourage them to think differently to serve customer sooner and better.Review project management process and sharing necessary feedback to global PMO teams for continuous improvement of the suggested project management framework.What you need to succeed:Bachelor's degree in computer science or any of the engineering disciplines with Overall industry experience of 12+ years with 7+ years of Project management experienceKnowledge of general Enterprise software/Business applications and technologies (ECM, BPM, BDA, Analytics, EIM) and their implementation - SDLC process, various stages and rolesExperience in delivering SAP projects/Opentext VIM/Opentext xECM projects.Any Project Management, Agile certifications are a plus.Project management skills - Knowledge areas like Schedule, Cost, Scope, Risk, Resourcing, Program management, financial management, Change Management etc.Customer management skills - Stakeholder management, negotiation, advocacy, influencing, escalation management etc.Ability to manage large cross-functional programs, projects and initiatives driving global impactCompetency in Analytical Problem Solving, Customer/Partner Relationships, Product & TechnologyExcellent management/supervisory/interpersonal skills and ability to operate under tight timeline-driven initiativesAbility to analyse and resolve complex issues, both logical and interpersonal.OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.OPENTEXT - THE INFORMATION COMPANY
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.CREATE THE FUTURE
We create economic growth that is inclusive and sustainable.BE DESERVING OF TRUST
The worlds most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.WE, NOT I
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.RAISE THE BAR
We set high standards and exceptions, to learn, to be better.OWN THE OUTCOME
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets. - Mark Barrenechea, CEO & CTO

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