Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose \xe2\x80\x93 the relentless pursuit of a world that works better for people \xe2\x80\x93 we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Lead Consultant - OKTA Technical SME
The Okta Technical SME is a critical member of the Identity and Access Management Team, responsible for providing technical expertise and guidance on all aspects of Okta. This includes designing, implementing, and managing Okta solutions; troubleshooting and resolving issues; and providing training and support to users. The ideal candidate will have a strong understanding of Okta, as well as experience with other identity and access management (IAM) technologies.
Responsibilities

• Flexible to accommodate time-zones, preferred comfortable with 24*7 operations, well versed with ticket handling in a production operations environment, as teams are geographically dispersed.
• Serve as the go-to technical expert on Okta products, features, and capabilities, offering guidance to both internal teams and external clients.
• Work on the queue/tickets effectively for the issues pertaining to Okta.
• Stay updated with industry trends and emerging technologies related to identity and access management, contributing insights to enhance our offerings.
• Drive Incident & Problem Management with focus on RCA and RCCA in collaboration with SME groups across HR/Finance/BU heads.
• Bring Industry best practices to ensure operational stability.
• Explore opportunities to optimize and ensure we are in line with business requirements.
• Good Communications Skills.
• Self-Learner to skilled on new technologies.
• Adhere to SLA\xe2\x80\x99s define and Goal Archiver.

Qualifications we seek in you!
Minimum Qualifications / Skills

• Bachelor\xe2\x80\x99s degree in computer science or equivalent subject
• Relevant work experience in OKTA with focus on driving adoption, improve business delivery across verticals.
• Good knowledge in implementing, and managing Okta products such as Okta Identity Cloud, Single Sign-On (SSO), Multi-Factor Authentication (MFA), SAML, OIDC, RADIUS. Okta device Trust and API Access Management will be an added advantage.
• Excellent problem-solving skills with the ability to troubleshoot and resolve technical issues effectively.
• Good in oral and written communications

Preferred qualifications

• Good understanding of user life cycle, provisioning, de-provisioning, certification process and scripting.
• Good understating of Operations environment and business needs.
• Knowledge on integration with standard Target systems like Active Directory, Mail systems, Applications, Unix systems for provisioning
• Understanding and development of REST API\xe2\x80\x99s.
• Understanding and experience on Okta Workflows

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.

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