Job Description

Job Title:Principal ConsultantLocation:Delhi NCR, Hyd, Blore, ChennaiDepartment/Group:IDEA ConsultingTravel Required:As per Business requirementskillsetDesign Thinking, Drawing End to End Transformation Map, Sr Stakeholders Communication, Drive Transformation discussion with stakeholders, Create End to End solution with multiple transformation levers, Requirement Gathering, Support for Agile practice scalability, Transformation solutions etc.Role and ResponsibilitiesAssessment

• o Drive business process consulting and digital transformation for revenue growth globally
• o Managing the local transformation projects across geos
• o Experience with All Digital transformation practice as RPA, AI/ML, Analytics, Data practice, Gen AI, BPM etc.
• o Responsible for all communication with business leadership and client to drive Change management
• o Work closely with local sales and account team to mine opportunities for Digital transformation as Automation, Robotics, AI, Gen AI and other technology solutions for consultative selling
• o Support local sales team for business growth and bringing in downstream, business as well
• o Contribute from transformation perspective to the running RFP, proposals or bids in respective geography
• o Support quality consulting service by applying Digital transformation practice with the objective to reduce cost/cycle time, improve productivity, increase revenue, improve product/service quality, and/or realign organizational practices with business strategies

Analysis and Feedback

• o Research to create value added / proactive proposals for prospective/existing customers.
• o Conduct workshops with clients to sell consultative led solutions and transformation
• o Meticulously driving the change management and should proactively own the deployment of new ideas and innovation
• o Benchmarking performance of existing customers vis-\xc3\xa0-vis competition
• Supporting as governance layer and set up the risk mitigation approach for local running projects

Reporting & Administration

• o Share progress on the running leads And pipeline with leadership
• o Participate in Governance reviews with clients on all running projects
• Spread awareness around practices as Digital, Automation etc. via workshops, sessions and other activities

Qualifications and Education Requirements

• o Min 15+ years of overall experience
• o 10+ years of experience as Digital transformation consulting across multiple domains.

Experience of BPS (BPO) business is preferredPreferred Skills

• Digital Transformation
• Consultative capability
• Analytical Ability
• BPS business experience
• Customer service orientation
• Technical Expertise
• Concern for Excellence

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