Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Lead Consultant - Cloud SysOps Engineer/Sr. Cloud Engineer!
In this role, you will be responsible for managing cloud infrastructure and implementing SRE practices to ensure system reliability and cost-efficiency, working closely with teams across DevOps, Security, and Development to streamline operations.
Responsibilities:

• Monitor and maintain cloud resources (Azure, AWS, or Google Cloud).
• Optimize system performance and ensure cost-efficiency.
• Implement Site Reliability Engineering (SRE) best practices to enhance system reliability and uptime.
• Define and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
• Automate routine tasks using scripting languages (Python, PowerShell, Bash).
• Utilize Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
• Develop and manage proactive monitoring systems (Prometheus, Grafana, Datadog).
• Lead incident management, perform root cause analysis, and implement fixes.
• Work closely with DevOps, Security, and Development teams to streamline operations.
• Participate in architecture reviews and contribute to system design improvements.
• Ensure cloud infrastructure complies with security policies and industry standards.
• Implement Identity and Access Management (IAM) controls, network security groups, and encryption mechanisms.
• Investigate and resolve incidents related to Azure services and on-premises infrastructure.
• Provide timely support to development teams and end-users.
• Assist in educating teams on cloud technologies.
• Evaluate resource utilization and plan for capacity scaling.
• Optimize Azure services for high availability and fault tolerance.

Qualifications we seek in you!
Minimum Qualifications:

• Bachelor's degree (or equivalent) in Computer Science, Information Technology, or a related field.
• Experience in cloud system administration and operations.
• Experience with SRE methodologies and practices.
• Expert proficiency in Azure cloud platform (IaaS, PaaS).
• Strong scripting skills in PowerShell or Bash.
• Experience with Infrastructure as Code (Terraform, Ansible).
• Familiarity with CI/CD pipelines and tools (Jenkins, GitLab CI/CD, Azure DevOps).
• Expertise in monitoring tools (Prometheus, Grafana, Datadog).
• Hands-on experience with Docker/Kubernetes.
• Experience with monitoring and alerting setup using Splunk, Prometheus, Grafana, Kibana, or ELK.

Preferred Qualifications:

• Certified Site Reliability Engineer (CSRE), Certified Kubernetes Administrator (CKA), AWS Certified DevOps Engineer Professional, or Google Cloud Professional.
• Experience with automation tools (Ansible) for data refresh, releases, and DB snapshots.
• Ability to mentor and develop junior engineers.
• Experience with observability frameworks and programmatic SLI/SLO blueprints.

Soft Skills:

• Excellent problem-solving and analytical abilities.
• Strong communication and teamwork skills.
• Ability to work in a fast-paced, agile environment.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact