Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Lead Consultant - Cloud Infra Monitoring
We are looking for a skilled and proactive Azure Cloud Monitoring Engineer to join our Network Operations Center (NOC) team. The ideal candidate will have a strong background in monitoring and managing Azure cloud infrastructure to ensure its performance, security, and availability. You will be responsible for real-time monitoring, incident management, troubleshooting, and optimizing the performance of Azure-based systems.Responsibilities

• Azure Cloud Monitoring:

o Monitor Azure infrastructure, including virtual machines, networks, storage, and services using Azure Monitor, Log Analytics, and other monitoring tools.
o Set up alerts, thresholds, and dashboards to ensure the health and performance of all Azure resources.
o Proactively monitor and manage Azure services such as Azure App Services, Azure Functions, Virtual Networks, Azure Storage, and Azure SQL Database.

• Incident Detection and Response:

o Respond to and resolve real-time incidents, alerts, and performance issues across the Azure environment.
o Troubleshoot connectivity, latency, and availability issues across Azure resources.
o Escalate issues as needed and collaborate with other technical teams to resolve complex problems.

• Performance Optimization:

o Identify and resolve performance bottlenecks and resource inefficiencies in Azure environments.
o Perform capacity planning and optimization of cloud resources to reduce costs and improve overall system performance.
o Regularly review performance metrics and recommend changes to enhance the efficiency of Azure resources.

• Automation and Scripting:

o Write and maintain scripts (e.g., PowerShell, Azure CLI) to automate monitoring tasks, incident resolution, and resource management.
o Develop and implement automation for Azure resource provisioning and scaling using Azure Automation, Azure Functions, and ARM templates.

• Documentation and Reporting:

o Maintain detailed documentation related to monitoring configurations, best practices, troubleshooting steps, and incident reports.
o Provide regular reports on system health, incident response, and Azure resource utilization to stakeholders.

• Collaboration and Escalation:

o Work closely with other NOC team members, system administrators, and Azure engineers to resolve complex issues and optimize cloud services.
o Participate in cross-team meetings to review incidents and improve response times and procedures.Qualifications we seek in you!
Minimum Qualifications / Skills

• Education:

o Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

• Experience:

o Good experience working with Azure cloud environments.
o Hands-on experience with monitoring tools like Azure Monitor, Log Analytics, and Azure Security Center.
o Proficiency in managing and troubleshooting Azure resources such as virtual machines, storage accounts, networks, and databases.
o Experience with incident management and monitoring of cloud-based services.

• Skills & Knowledge:

o Strong understanding of Azure services, networking, storage, and security configurations.
o Proficiency in scripting and automation (PowerShell, Azure CLI).
o Experience with Azure Resource Manager (ARM) templates and Azure Automation.
o Understanding of monitoring and alerting systems, and a proactive approach to detecting performance issues before they impact service availability.
o Knowledge of containerized applications in Azure (Azure Kubernetes Service) is a plus.Preferred Qualifications/ Skills
o Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.
o Microsoft Certified: Azure Fundamentals.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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