Job Description

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.POSITION SUMMARYThe Lead - Client Services is responsible for handling escalated client service issues, strategic initiatives, driving revenue growth, client satisfaction and profitability.JOB RESPONSIBILITIES

• Manages, supports, and services the needs of an assigned group of clients.
• Addresses client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
• Manages all client communications and compliance on client deliverables.
• Works closely with other members of the organization, supports and leads strategic initiatives to improve client satisfaction, revenue growth and profitability.
• Assists with gathering client data and preparing client presentations.
• Retains accounts through the development of strong relationships with key client contacts.
• Analyzes and reports monthly financial results as well as monitors client satisfaction levels.
• Assists management with monitoring client contract terms and contract renewals.
• Additional duties as assigned.

ADDITIONAL RESPONSIBILITIESQUALIFICATIONS / REQUIREMENTS

• Bachelor\'s Degree in Business or related field
• Advanced degree (MBA, Master\'s) preferred
• 6+ years progressive Business experience; or equivalent combination of education and experience
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.

ADDITIONAL QUALIFICATIONSPHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; and talk, hear and see.
• Occasionally lift and/or move up to 10 pounds.

• Reasonable accommodations may be made to enable individuals to perform the essential functions.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

Matthews International