Job Description

Position Overview: The Lead Business Analyst is responsible for managing and optimizing the NetSuite system within an organization. They serve as the main point of contact for all NetSuite-related matters, collaborating with various stakeholders to gather requirements, design solutions, implement changes, and provide ongoing support. The Senior Systems Business Analyst plays a critical role in ensuring the effective utilization and continuous improvement of NetSuite to meet the organization\'s business needs. Key Responsibilities: 1. NetSuite System Management: - Configure and customize NetSuite to align with business processes and requirements. - Oversee system security, user roles, and permissions. - Manage data integrity, data migration, and data governance activities. - Collaborate with IT teams to ensure system availability, scalability, and performance. 2. Requirements Gathering and Analysis: - Collaborate with stakeholders across departments to understand their business needs and translate them into NetSuite requirements. - Conduct workshops, interviews, and document analysis to identify and prioritize system enhancements. - Analyze complex business processes, workflows, and data flows to identify areas for improvement and optimization. - Create detailed functional specifications and user stories to guide system changes and development. 3. Solution Design and Implementation: - Design and configure NetSuite solutions that meet business requirements, leveraging native functionality and customization tools. - Lead or participate in system implementation projects, coordinating activities with cross-functional teams and external vendors. - Conduct system testing, including unit testing, integration testing, and user acceptance testing. - Develop and deliver user training and documentation to ensure effective adoption of new system features and processes. 4. Ongoing Support and Optimization: - Provide day-to-day support to NetSuite users, troubleshooting issues, and resolving system-related problems. - Conduct regular system audits to identify and address data inconsistencies, process gaps, and performance bottlenecks. - Stay up-to-date with NetSuite releases, new features, and best practices, recommending and implementing system enhancements as appropriate. - Continuously evaluate system usage and user feedback to identify opportunities for process improvement and automation. 5. Cross-functional Collaboration: - Collaborate with finance, operations, sales, and other departments to understand their specific needs and align NetSuite functionality accordingly. - Work closely with IT teams, developers, and third-party vendors to integrate NetSuite with other business systems and applications. - Serve as a liaison between business stakeholders and technical teams, ensuring effective communication and alignment of objectives. Qualifications Bachelor\'s degree in computer science, information systems, business administration, or a related field. Proven experience as a NetSuite Administrator or Business Analyst, preferably in a senior role. Strong understanding of business processes, finance, and accounting principles. In-depth knowledge of NetSuite modules and functionality, including SuiteAnalytics, SuiteFlow, SuiteScript, and SuiteBuilder. Experience with system configuration, customization, and data migration in NetSuite. Proficiency in requirements gathering, business process modeling, and functional documentation. Excellent analytical and problem-solving skills with the ability to translate complex business requirements into practical system solutions. Strong project management skills, with the ability to lead and prioritize multiple initiatives simultaneously. Effective communication and collaboration skills, with the ability to work with stakeholders at all levels of the organization. NetSuite certifications (such as SuiteFoundation, SuiteAnalytics, SuiteCloud Developer) are a plus. Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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