Job Description

:Position Title, Responsibility LevelLAM - Cognitive CX DeliveryFunctionDigital TransformationReports toManager - Digital CX CoEPermanent/ TemporaryPermanentSpan of ControlIndividual RoleLocationNoidaBasic Function.

• Strong experience in developing intent and utterances based logics and interaction flows on conversational AI
• Strong experience in developing NLP based intent classification, routing and treatment of customer interactions
• Strong experience in developing REST APIs and developing product to enhance customer experience
• Exposure of Amelia, Lex and or Dialogflow, Watson or similar platform
• Understanding of UI elements, APIs, Database interfaces etc.
• Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
• Revert with timelines on fixes of UAT observations
• Provide post implementation support to all changes
• Keep the project manager and product committee informed of task accomplishment, issues and status
• Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices.
• Perform Technical documentation as per the Project lifecycle

Essential Functions

• Good communication and presentation skills
• Self-motivated, team player, action and results oriented.
• Process driven and conceptual thinking
• Change Management skills
• Innovative thinker
• Quick and agile learner

Primary Internal Interactions

• Service Delivery Managers
• Digital transformation team
• ISG Team

Primary External Interactions

• Client Teams - especially Client Business & Technology Teams.
• External Vendors -Product & Services Vendors/Partners, Industry/Business forums

EXL Service