Job Description

Job Summary: This position requires in depth knowledge of Treasury functions including debt management, forex management, risk management. Key Accountabilities: Supervise staff of payable specialist along with overall responsibility for operational deliverables The job includes processing of invoices. Follow-up with account owners for determining action plan & closure of open items To work with associates / Sr associates, for the purpose of up-skilling them on process-related updates, coaching, mentoring & providing assistance and support when required Monitor performance of direct reportees. Provide prompt and objective coaching in accomplishing goals Subject Matter Expert, for the purpose of handling process related issues, queries and escalated transactions Assure effective communication is maintained within the department and externally. To work with Managers for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance Conduct performance reviews and active involvement in employee development strategies. Focus on team productivity, efficiency & accuracy improvements Driving quality initiatives in the process to attain measurable positive results Create reports on a daily, weekly & monthly basis for performance review with the onshore team Conduct quality audits from a sample of transactions On-board any new team member & complete training Hold regular feedback & coaching sessions with the team Building SOP & Process map preparation skills within team to have strong documentation Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns Achieving key targets for the process in line with the SLA (Service level Agreement)/KPIs (Key Performance Indicators)

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