Job Description

:Key Responsibility Areas including preferred Skills and Experience

• Prior experience in all Accounts Receivable functions including Billing, Cash Application, Collections, Dispute Management, Exception handling, Reporting and Month-end deliverables.
• Have good understanding of O2C module on ERPs
• Interact with customers, requestors, and other stakeholders.
• Good understating of accounting concepts
• Day to day team & process management experience
• Strive to exceed SLA parameters
• Acumen for quality and improving timelines
• Manage the client disputes, sending billing statements
• Identify training needs, arrange trainings and evaluate post training performance
• Have flair for process improvements and automation opportunities
• Good MS Office knowledge
• Undertake additional responsibilities and display leadership qualities

• Knowledge of the process and systems
• High level of computer proficiency and excellent MIS skills
• Ability to coach and give feedback on an ongoing basis
• Clear written and verbal communication
• High level of Customer Service and Quality Orientation
• Strong Communication and Motivational Skills
• Ability to lead in a continually challenging environment
• Effectively plan, prioritize and execute everyday floor operations

• Good communication skills both written and verbal
• Should have 4-6 Years of experience
• Should have experience of managing a team of 15 to 20 members
• Must carry experience with SAP for Order to Cash processes.
• Should have good experience and understanding of billing process

EXL Service