Job Description

What success looks like in this role:Job Title: Lead Asset Management Analyst - Service Management Analyst 1Location: BangaloreWho we are:Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys\xe2\x80\x99 offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit .Our Vision: Enhancing people\xe2\x80\x99s lives through secure, reliable advanced technology.Our Core Beliefs:

• Curiosity: We embrace the unknown and continuous learning.
• Creativity: We look past routine ways of doing things.
• Client-Centricity: Our clients\xe2\x80\x99 success is our success.
• Integrity: We act ethically and honestly.

Key Responsibilities/Outcomes

• Manages delivery of the Asset & Configuration Management activities for clients

• Hands on progressive experience in managing IT asset lifecycle for large multi-national organizations

• Manages the team of associates that support Asset and Configuration Management function for clients

• Understands and improves upon the HW and SW Asset Management process at client based on industry standards and technology improvements

• Provides point of contact for other process related questions or issues

• Facilitates process related meetings such as Daily operations, Governance Board, Change Review Board, etc.

• Ensures contractual service support requirements are understood and managed.

• Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.

• Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.

• Presents operational and service level reports and explains service level support available to internal or external customers.

• Facilitates Unisys standard processes for ITIL core functions such as Asset Management, Configuration Management, Incident Mangement, Change Management, Problem Management, etc.

• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.

• Provides training and mentoring for functional and managed teams to ensure that process guidelines are understood and followed.

• Review incident, problem, change and request aging and work with resolver group members within the team and externally to ensure compliance with process guidelines

• Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLA\'s and how they contribute to client service expectations

• Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues

• Works closely with Client Delivery Managers to proactively monitor SLA performance and report on them accurately

#LI-RB1You will be successful in this role if you have:Key Qualifications

• Bachelor\xe2\x80\x99s Degree and a minimum of 7 years of progressive experience in IT Asset Management with demonstrated leadership ability or equivalent combination of education and work experience.

• Solid understanding of ITIL V3 processes and principals.

• Solid ability to handle multiple demanding objectives to support client deliverables.

• Solid ability to work with diverse global teams to support & guide client counterparts and team members.

• Solid verbal and written communication skills.

• Solid ability to create and document processes.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys\xe2\x80\x99 .

Unisys