Job Description

Location:
India - Pune (EON Cluster D)

Our Company Vision is to provide highly available, cloud connected infrastructure to our clients. But our Talent Vision is to secure great talent with a responsive approach. We pride ourselves on being clear on whom we are looking to court and how we partner with candidates and Hiring Managers to ensure that we find the right people.Think youre someone who has great talent? Are you

• Someone who is technically able to perform the duties of the roleand works at an advanced level?
• Someone who fits with the culture of the organizationand the team and the manager?
• Someone who embodies the Core Values and Behaviorsand is engaged, innovative and empowered?
• Someone who makes wise choices and thrives in a challenging work environment pushes the envelope?
• Someone who is looking to grow, develop and create his/her own path forward based on the needs of the business?

If so, please apply for the position below and begin your journey to become a member of the Sungard Availability Services team!

Description

Sungard Availability Services (Sungard AS) is an industry-recognized leader in delivering resilient and recoverable production environments for global enterprises through managed IT, cloud and recovery services.
Our diverse, global team of Sungardians are passionate about applying their insight and deep expertise in production and recovery to Lead with Resilience. We work to understand our customers business goals, tailor services that align with their desired business outcomes, and deliver the right environments for managing their critical IT systems. Every Sungard AS employee makes a meaningful contribution to delivering on our mission to transform IT for resilient business. We want to add outstanding talent to our team. If you want to become an integral part of a collaborative organization that offers industry-leading benefits and a commitment to employee advancement, wed be excited to speak with you! Title: Lead Analyst - Telecom Expense Management
Years of experience: 7-12 Years
Location: Pune/ Bangalore Job Purpose Statement
The Lead Analyst - Telecom Expense Management role will manage Telecoms lifecycle management, manage telecoms environment, and includes spend, usage, technology, processes, and policy. In addition, supports the end-to-end billing process, including all related end user billing inquiries and performs workflow through a ticketing system. The position requires strong problem-solving, analytical, verbal, and written communication skills, as well as having demonstrated ability to collaborate effectively with providers and problem resolution. This is a high-volume transaction environment that requires great attention to detail and superior analytical skills. In addition, vendor management with TEM providers and telecom vendors globally. Key Responsibilities
1. Manage heavy volumes and often complex telecom invoices and carrier bills.
2. Establish and maintain telecom inventory integrity.
3. Provide savings opportunities and best practices in Telecom Management.
4. Provide timely, detailed and accurate reporting to external and internal audiences.
5. Supervise Telecom Expense Management provider to ensure that invoice processing lifecycle is being done in a timely and orderly fashion.
6. Review all records associated with bills to ensure accuracy by identifying billing discrepancies, inconsistent trends, issues with payments when they occur and ensuring corrective action where necessary to avoid re-occurrences.
7. Analyzes all billing procedures and recommends changes in processes to improve overall efficiencies.
8. Analyzes and reviews delinquent accounts and works with TEM provider and telecom vendors to perform corrective action.
9. Identifies, files, and resolves disputes with carriers via the TEM provider.
10. Provide ad hoc reporting and trend analysis as needed.
11. Assists with contract management and negotiations.
12. Support facilitation of audit and optimization results and savings strategies.
13. Provide telecommunications support, strategy, and implementation for the organization.
14. Assists in cost analysis, forecasting, and tracking for telecom projects and initiatives.
15. Need to provision and deprovision telecom services on a case-by-case basis Technical Competencies (Experience and Knowledge)
1. You have basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications)
2. You have strong knowledge of TEM lifecycle management
3. You have the ability to escalate effectively and manage vendors.
4. You have the ability to communicate effectively (verbal, written, email) with vendors, peers, direct and senior management.
5. You have the ability to leverage automation for efficiency
6. You have previous experience in telecom billing, including knowledge of invoice formats, vendor contracts, TEM providers.
7. You have experience dealing with telecom carriers and vendor portals.
8. You have some experience in Accounting or Finance.
9. You have prior experience working in a high volume and fast-paced environment.
10. You take attention to detail and very strong organizational and analytical skills as well as the ability to multi-task.
11. You have the ability to work either independently or as part of a team.
12. You have the ability to handle confidential information in a professional manner.
13. You have experience with Microsoft Office products
14. You have the ability to review and analyze data. Skills and Behavioral Competencies
Aptitude for learning and ability to incorporate new skills and technologies.
Highly motivated & Self driven with a proven ability to perform multi-tasking and taking ownership.
Excellent communication (Written and Verbal) / interpersonal skills.
Great Team player with ability to work with multiple teams at offshore and onshore, operating in line with the Companys values.
Excellent customer interaction with a focus on quality, sustainability and delivering value to our clients.
Be able to work under pressure and meet team deadlines.
Work supportively with colleagues, always operating in a collegiate manner and in line with the Companys values.
Creative approach to problem solving.