Job Description

:You Lead the Way. Wexe2x80x99ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youxe2x80x99ll learn and grow as we help you create a career journey thatxe2x80x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, youxe2x80x99ll be recognized for your contributions, leadership, and impactxe2x80x94every colleague has the opportunity to share in the companyxe2x80x99s success. Together, wexe2x80x99ll win as a team, striving to uphold our and powerful backing promise to provide the worldxe2x80x99s best customer experience every day. And wexe2x80x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Purpose of the Role:The ICS Operational Excellence Reporting CoE has responsibility for the design, implementation, and assessment of the operational risk framework within International Card Services (ICS) consistent with AXPxe2x80x99s risk mission and in full compliance with risk management policies, risk limits, and applicable regulations. This position will be responsible for producing and publishing business conduct metrics reports to senior leadership team and compliance teams within the required SLA. This individual will work closely with Business Self Testing teams as well as the teams across ICS to ensure accuracy and timeliness of MIS and reports for Senior leaders.Responsibilities:

• Deliver periodic and ad hoc reporting against key business testing and monitoring to support managementxe2x80x99s awareness and response to control improvements

• Perform comprehensive analysis both qualitative and quantitative and development of dashboard reporting for senior leadership, compliance teams and bank

• The individual needs to be able to generate insights and conclusions from data. They should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction. They should also have the ability to work collaboratively with the business units in analyzing data to enable the business to mitigate the operational risks identified.

• Report Monthly Dashboard, Scorecard, and ensure data integrity in all reporting.

Critical Factors to Success:Timely delivery of reporting with complete accuracy, quality, and integrity.Strong time management skills and a proven ability to consistently deliver on preset timelinesMinimum Qualifications

• Graduate/ Bachelor's degree

Preferred Qualifications

• Excellent knowledge of Tableau, Advanced Excel functions, PowerPoint and VBA
• Strong written and verbal communication skills, including the ability to interact with multiple leadership levels

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express