Job Description

:About usAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Global Business ServicesGlobal Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global BusinessProcess OverviewThe COO organization enables business delivery on all COO functions including strategy, workspace management, workforce governance, employee engagement, risk management, portfolio governance and integrated reporting. Additionally, the team also provides support on enhanced approvals for resource requisitions, campus hiring program and global mobility.As a Issue Management QA, an individual will be independent and resourceful, ensuring sustainability of audit issues are meet and risk is mitigated for the respective areas. Ability to be highly organized and have wonderful interpersonal skills. They must work well under pressure and possess strong time-management skills. The COO team is clearly business driven and leverages its talented workforce to enhance operational efficiencies through assistance in the form of: technology resource demographics, CoCC rationalization, ORM Support, employee engagement, Power presentations and feeding the right business information - at the right time - and in the right format.Responsibilities:

• Strong understanding on the Risk/ Issue Management end to end process
• Think strategically and drive change / execution, coordinating with the technology, operations, risk and control functions to improve process and end-to-end objectives of strategic programs and aligned issues and risk portfolio
• As an Issue QA Lead, validate the overall action plan, evidence for Direct and Indirect MRAs, RLOB, Sev 1,2,3 (Audit issues/ Self-identified/ Risk identified and Compliance identified) Open/ Closed/ Resolved issues across Global Tech
• Connect with FLU Owner/ TRO (Technical Risk Officer) to understand the issue, control weakness, solution implemented, measure the existing controls!
• Validate evidence provided for every control implemented/ or enhanced during the issue remediation.
• Ensure evidence supports sustainability control(s) that are ongoing and continues to be executed as part of BAU
• Drive mitigation for any potential deviations from the sustenance plan identified by working with FLU Owner(s) and TRO
• Overcome reopening Audit issues.
• Develop a deep understanding of the current business environment and emerging risks across a federated environment.
• Self-starter with ability to work independently as well as leading or participating in a cross-functional team environment.
• Publish the reports, results along with observations and mitigated gaps.
• Good understanding of Enterprise Policies and Standards
• Strong understanding on the Quality Audit process
• Effective Communication - Strong interpersonal skills including verbal and written communication.
• Personal Development - demonstrates integrity, enthusiasm, and drive.

RequirementsEducation - Any Graduate/ PostgraduateCertifications If Any

• Risk Management
• CISA
• Internal Auditor

Experience: 10-1 YearsFoundational skills

• Effective leadership, interpersonal and communication skills

• Analyzing and interpretation skills
• Excellent problem-solving skills
• Excellent time management skills
• Good knowledge of techniques for planning, monitoring, and controlling program
• Ability to find ways of solving or pre-empting problems.

• Proficiency in Microsoft Office software, including Word and Excel
• Organizing events, such as informational meetings
• Ability to work to deadlines, under pressure.
• Quality Improvement Programs (Defect Management Process / System Test Lifecycle Development/ Test Only projects status report)
• Review of Test Plan, Test Scenarios and Test Case documents for completeness
• Internal & External Audit.

Desired skills

• Good communication Skills- Oral and Written

• Excellent PowerPoint presentation skills
• Good knowledge of Risk management framework
• Information Security Governance & Information Security Risk Assessment.
• InfoSec compliance, Audit & tools
• Cyber Security Audit
• Proficiency in Microsoft Office software, including Word and Excel
• Organizing events, such as informational meetings
• Ability to work to deadlines, under pressure.

Work Timings- 11.30 AM to 8.30 PM IST (Need to flexible as per business need)Job Location - Hyderabad, Mumbai, Chennai, Gurugram

Bank of America