Job Description

:Position TitleWindows Administrator L2BANDLocationIndiaDepartmentInfrastructureRole SummaryAs a L2 resource of the Run team, he/she will :xc2xb7 Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidentsxc2xb7 Plan, prepare and execute Change technical tasks in the ITSM queuesxc2xb7 Respond to and resolve alerts from the monitoring management systemxc2xb7 Provision server/cluster build and hardening according to the security standardsxc2xb7 Troubleshoot, configure and resolve requests / incidents linked to Hardware, Operating System, Hypervisor and High-Availability services in the operating environmentxc2xb7 Deploy and operate storage, network and OS/cluster configurable items, and infrastructure management toolsxc2xb7 Plan, prepare and execute servers OS patching and rebootxc2xb7 Plan, prepare and execute servers hardware movement in Data Center including the setup of racking and cabling requirementsxc2xb7 Perform basic to intermediate root cause analysis in Incident and Problem tasksxc2xb7 Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)xc2xb7 Plan, prepare, execute and support Data Center maintenance activitiesxc2xb7 Plan, prepare, execute and support Disaster Recovery / Business Continuity exercisesxc2xb7 Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etcxc2xb7 Respond to and own L1/L2 escalationsxc2xb7 Engage in taskforce resolution squad in priority incident management / crisis management casesxc2xb7 Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Managementxc2xb7 Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)xc2xb7 Engage in Service Improvement review and actions planTechnical Expertisexc2xb7 Operating System xe2x80x93 Windows 2008 / 2012 / 2016 / 2019xc2xb7 Hypervisor xe2x80x93 Hyper-V and VMware (lesser extent)xc2xb7 High-Availability solution xe2x80x93 Microsoft Cluster Service (multi-nodes geo cluster)xc2xb7 Hardware xe2x80x93 HPE Proliant DL / Blade C7000 / Synergy / Simplivity / Apolloxc2xb7 Run operate of enterprise Windows ecosystem (Physical and Virtual servers) in heterogeneous environment with Storage, Network, Database and Middleware servicesxc2xb7 Run operate of CLX, Raid Manager and HORCM to manage disks and storage operations on server/host sidexc2xb7 Active Directory management (OU/GPO/Forest and domain)xc2xb7 Scripting / automation experience with Powershell proficiencyxc2xb7 Work with tools such as Altiris (inventory and patch management), CyberArk (privileged access management), OMI suite (events/alerts management)Shift / Oncall & Weekend SupportFlexible to work on shifts / weekends / Oncall support as followed.Shift Timings in IST :xc2xb7 Early Morning Shift xe2x80x93 4:30AM to 1:30PMxc2xb7 Morning Shift xe2x80x93 6:30AM to 3:30PMxc2xb7 Afternoon Shift xe2x80x93 11:30AM to 8:30PMxc2xb7 Evening Shift xe2x80x93 2:30PM to 11:30PMxc2xb7 Afternoon Shift 1 xe2x80x93 12:30PM to 9:30PM **xc2xb7 Evening Shift 1 xe2x80x93 3:30PM to 00:30AM **xc2xb7 ** Daylight saving ends period xe2x80x93 end Oct to end Mar every yearxc2xb7 Saturday Shift xe2x80x93 11:30AM to 8:30PM ***xc2xb7 *** Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday xe2x80x93 Saturday). Shift arrangement and hours to be finalized.Oncall Support : To provide Oncall support services on rotational basisxc2xb7 11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct)xc2xb7 00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar)xc2xb7 Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AMWeekend Support : Mandatory to work on every 3rd Saturday of every monthPublic Holiday Support : Paris (Client) Holidays will be followed as public holidaysProcess & Toolsxc2xb7 ITSM tool xe2x80x93 Service Now as Ticketing tool for INC/SR/Change/Problem ticketsxc2xb7 Basic knowledge on ITIL Process & PracticesEducational Qualificationsxc2xb7 Bachelors degree or Masters degree in Information Technology or pertinent programsKey Competencies:xc2xb7 Minimum 6 years of relevant hands-on work experiencesxc2xb7 Solution-focused with excellent problem solving and analytical skillsxc2xb7 Ability to work in a flexible and constantly changing environmentxc2xb7 Effective teamwork and collaborationxc2xb7 Good oral and written communication skills in EnglishWindows Server Admin

Wipro