Job Description

Overview:
Role Purpose The purpose of this role is to provide significant technicalexpertise in architecture planning and design of the concerned tower(platform, database, middleware, backup etc) as well as managing itsday-to-day operations Do

• Provide adequate support in architecture planning, migration& installation for new projects in own tower (platform/dbase/middleware/ backup)
  • Lead the structural/ architectural design of a platform/middleware/ database/ back up etc. according to various systemrequirements to ensure a highly scalable and extensiblesolution
  • Conduct technology capacity planning by reviewing the currentand future requirements
  • Utilize and leverage the new features of all underlyingtechnologies to ensure smooth functioning of the installed databases andapplications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and createand implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues,conducting root cause analysis (RCA) and developing fixes to avoidsimilar issues.
  • Plan for and manage upgradations, migration, maintenance,backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways toimprove efficiency, fine tune performance and reduce performancechallenges
  • Develop shift roster for the team to ensure no disruption in thetower
  • Create and update SOPs, Data Responsibility Matrices, operationsmanuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team,internal stakeholders on database activities w.r.t. progress, updates,status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP)through automation and other initiatives for higher efficiency andeffectiveness

• 
  Team Management
  • Resourcing
    • Forecast talent requirements as per the current and future businessneeds
    • Hire adequate and right resources for the team

• Train direct reportees to make right recruitment and selectiondecisions

• Talent Management
  • Ensure 100% compliance to Wipros standards of adequateonboarding and training for team members to enhance capability &effectiveness
  • Build an internal talent pool of HiPos and ensure their careerprogression within the organization

• Promote diversity in leadership positions

• Performance Management
  • Set goals for direct reportees, conduct timely performance reviewsand appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are wellunderstood and that the team is taking the opportunities presented bysuch programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to buildengagement within the team

• Proactively challenge the team with larger and enriching projects/initiatives for the organization or team

• Exercise employee recognition and appreciation

• Functional Competencies/ Skill
  • Technical Knowledge - Knowledge of own tower (platform,application, database etc) - Expert
  • Domain Knowledge - Understanding of IT industry and itstrends - Competent to Expert

• 
  Behavioral Competencies
  • Managing Complexity
  • Client centricity
  • Execution Excellence
  • Passion for Results
  • Team Management
  • Stakeholder Management