Job Description

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• Troubleshoot and resolve complex L3 escalations related to NetScaler configurations, including load balancing, SSL offloading, and VPN settings.
• Collaborate with network and security teams to optimize the NetScaler infrastructure, ensuring both high performance and robust security standards are met.
• Continuously monitor and fine-tune NetScaler devices to maintain optimal performance, ensuring high availability and scalability in the environment.
• Design, implement, and manage load balancing configurations for critical applications, utilizing both Layer 4 and Layer 7 technologies.
• Streamline tasks and configuration processes by leveraging automation tools such as Python, PowerShell, or the NetScaler NITRO API.
• Oversee security-related tasks such as managing and configuring SSL certificates, performing SSL offloading, and securing remote access through NetScaler Gateway.
• Plan and implement upgrades and patches for both software and firmware, handling the complete lifecycle management of the NetScaler platform.
• Keep detailed and up-to-date documentation of all NetScaler configurations, including network diagrams and associated processes.
• Set up and maintain monitoring solutions to track performance and availability metrics, ensuring any potential issues are identified and addressed proactively.
• Ensure the NetScaler environment is properly configured for disaster recovery and business continuity.
• Collaborate closely with IT teams, including network, server, and application teams, to ensure seamless integration and optimal performance of the NetScaler platform.

Role PurposeThe purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operationsDo * Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)

• Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
• Conduct technology capacity planning by reviewing the current and future requirements
• Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
• Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
• Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
• Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
• Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
• Develop shift roster for the team to ensure no disruption in the tower
• Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
• Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
• Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

• Team Management
• Resourcing
• Forecast talent requirements as per the current and future business needs
• Hire adequate and right resources for the team

• Train direct reportees to make right recruitment and selection decisions
• Talent Management
• Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness
• Build an internal talent pool of HiPos and ensure their career progression within the organization

• Promote diversity in leadership positions
• Performance Management
• Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
• Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to build engagement within the team

• Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
• Exercise employee recognition and appreciation

Stakeholder InteractionStakeholder Type Stakeholder Identification Purpose of Interaction
Internal Technology Solutions Group, BU Teams, Different Infrastructure teams Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc.
IRMC, QA Guidance on risk mitigation and quality standards
External Clients Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc.
Vendors/ Manufacturers Development and deployment of platforms, applications, databases etc.DisplayLists the competencies required to perform this role effectively:

• Functional Competencies/ Skill

• Technical Knowledge - Knowledge of own tower (platform, application, database etc) - Expert
• Domain Knowledge - Understanding of IT industry and its trends - Competent to Expert

Competency Levels
Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert Applies the competency in all situations and is serves as a guide to others as well.
Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

• Behavioral Competencies

• Managing Complexity
• Client centricity
• Execution Excellence
• Passion for Results
• Team Management
• Stakeholder Management

DeliverNo. Performance Parameter Measure
1. Operations of the towerSLA adherenceKnowledge managementCSAT/ Customer ExperienceIdentification of risk issues and mitigation plansKnowledge management
2. New projectsTimely deliveryAvoid unauthorised changesNo formal escalationsCitrix Admin

Wipro