Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - OperationsManagement Level Senior Associate & Summary A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You\xe2\x80\x99ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.As part of our Operations team within Learning and Development, you\xe2\x80\x99ll help deliver PwC initiatives and execute business goals set by leadership. You\xe2\x80\x99ll be helping the team with all mechanics of learning and development such as project management, implementation, systems support, content development and vendor management.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Associate, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm\'s code of ethics and business conduct.

Minimum Year(s) of Experience: Minimum of 5 yearsMinimum Degree Required: Full time Graduation degreePreferred Fields of Study: Human Resource Management, Business Administration/ManagementPreferred Knowledge/Skills:Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas:Support analysis and insights about our team\xe2\x80\x99s portfolio and alignment to the firm\xe2\x80\x99s strategic prioritiesLeading the development of technical solutions and data models to enable analysis and reportingAnalyze operations dashboards and data quality reporting to support our ongoing focus on quality insightsDemonstrating knowledge of a partnership structure and professional services firm environment, emphasizing business acumen and building and earning trust quickly, establishing credibility, and maintaining confidentiality;Having a broad understanding of our People strategy, Learning & Development, Leadership Development, Leadership Coaching and Facilitation;Utilizing technical and functional knowledge and experience in roles involving project and process management, operations and deployment, while applying and adapting skills to frequently changing circumstances;Communicating effectively in verbal and written formats, across various audiences and stakeholders;Demonstrates an understanding of and experience in support of our diversity & inclusion efforts and initiatives;Managing day-to-day operational processes to include forecasting, capacity management, workload balancing, data analysis and reporting, team communications and deployment;Working autonomously and influencing without direct authority to achieve business objectives, liaising and coordinating to build relationships with team members and stakeholders across all parts of the firm;Working independently and prioritizing time to complete projects, tasks, and deliverables within established project timeframes;Creating high quality, high impact deliverables for firm leaders and other key stakeholders.Managing vendor relationships and procurement of services from relevant third party labor sources;Managing relationships with Finance team stakeholders and knowledge of budget analysis, management and EAC processes;Working across other teams to produce quality deliverables and outcomes (e.g. mAC, DDC/Document Development Center);Evaluating possible courses of action and effectively apply judgment regarding issue resolution; escalates issues as appropriate for swift resolution by leadershipPrioritize tasks appropriately;Has exceptional attention to detail;Displays strong intellectual curiosity and willingness to innovate when developing solutions;Has proven skills in visualization techniques and tools (PowerBI);Has proven skills in data manipulation techniques and tools (Alteryx).Demonstrates thorough abilities and/or a proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including:Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);Using agile project management techniques (including sprint planning, backlog management and sprint review);Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as MS Power Tools ; and,Leveraging the Google and MS suite of tools to drive efficiency, productivity, and collaboration.Additional responsibilities:The LC CoE is a team of professional coaches and advanced facilitators within L&D who support our leaders by enhancing their abilities towards being authentic, inclusive and resilient leaders and by supporting the development of their knowledge, skills, and capabilities required to thrive in today\xe2\x80\x99s uncertain, ever-changing digital world. The LC CoE supports the empowerment of leaders at every level to effectively lead self and others, embody our values, and build inclusive and trusting relationships and teams.Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date August 31, 2024

PwC