Job Description

Customer Management

• Drive to customer locations using personal vehicle, by managing your own daily route to arrive in a timely manner based on customer issue.
• Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied
• Maintains quality service by establishing and enforcing organization standards. Service Management
• Update and maintain assigned units as per manufacturer specifications
• Assess hardware and software malfunctions by means of diagnostic tools and customer input
• Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables
• TAT to be maintained in delivering units (TAT Timeline: Accessories/Spare replacement - Next Business Day, Motherboard service & replacement - 2Business Days). If not, on case to case basis approvals from reporting manager is mandatory
• Every unit received must be thoroughly examined & issues to be clearly mentioned in OBF, At the time of delivery quality check to be done before handing over to customer. And acknowledgement to be received from customer. Review: Review to be done on a Monthly basis by the Service Head, on the below mentioned criteria's
• Online documentation of enquires
• Review on monthly achievement - target VS actuals
• Reduction in repeated escalation on the serviced units
• Reduced errors in quality check
• TAT in delivery of units

Experience Range: 1 year to 3 year

Job Type: Full-time

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Health insurance

Schedule:

• Fixed shift
• Weekend availability
• Weekend only

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 3 years (Required)

Work Location: In person