Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Job ID: 34781Location: Gurgaon/Bangalore
Function: Chief Operations OfficeRole purposeGerman Language Services Administrators engage directly with customers and partners to provide an efficient incident support process and customer experience. They triage customer support tickets, working closely with Colt support teams to resolve incidents and respond to requests.Key accountabilities

• Seamlessly managing the end-to-end process for the resolution and communication of customer support tickets.
• Responding to all Incidents and requests within specified SLA\'s (24/7 operations).
• Proactively working on customer experience to improve NES.
• Responding to Customer/OLO\'s emails and telephone calls in a German Language, following set processes and documenting incident details in required templates.
• Providing regular communication with customers and vendors on the progress of customer tickets.
• Proactively following up on negative triggers to improve NES.
• Allocating unresolved Incidents to appropriate support groups, managing customer escalations.

Experience

• Any Graduate with 1+ year of experience
• Excellent communication skills (reading/writing/speaking) in German and English.
• Proven track-record of commercial and customer service experience
• Solid experience in managing customer relationships

SkillsHelp Desk Problem SolvingWorkflow ManagementHelp Desk Best PracticesService Level ManagementForeign LanguagesEducationA bachelor\'s or master\'s degree in Business, IT, Computer Science, Telecommunications or a relevant fieldAbout ColtAt Colt, we provide world-class network and voice connectivity across Europe, Asia and North America\'s largest business hubs. We\'ve been specialists in our field for nearly three decades - and we\'ve won awards for being a technology innovator and pioneer. We go above and beyond to deliver extraordinary connections to help our customers succeed, and we have the industry leading net promoter score (NPS) to prove it.What is it like working with us?As well as our competitive salaries and incentive plans, we have lots of flexible benefits and local rewards packages. We also know that a work life balance is important, and our people say it\'s one of the great advantages of working at Colt.Inclusion is at the heart of our culture here at Colt. From day one, you\'ll be encouraged to be yourself as we believe that\'s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda and activities, please click .Our valuesWe live by our Colt values every day, whether we\'re launching new projects or solving problems together. Our values represent how we behave and are integral to our culture.We know people matterWhether it\'s a customer, a partner or an employee, we build relationships based on trust, honesty, respect and integrity. We value diversity and strive to be more inclusive so everyone has the freedom to speak up, be heard and thrive.We always find a better wayBy staying one step ahead we empower our customers to succeed through the power of connectivity. We\'re swift to adapt and take responsibility for the promises we make.We win togetherWe believe in the power of many and stand shoulder to shoulder with customers, partners and colleagues collaborating on ideas, sharing risks and recognition among all. When we make a decision we understand its impact, and rally behind the decision to make it a success.We can change the worldWe want to make the world a better place. Better connected, more sustainable, fairer for all. We use what we have - passion, technology and connectivity - to create good.Visit /about-colt to find out more.Read more about the great work that we\'ve done to and put Diversity & Inclusion at the forefront of our people agenda.What we offer:Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.Some benefit examples are:

• Flexible working and relaxed dress code
• Two days annually to spend on volunteering opportunities
• Access to Online-learning Platform
• Business mentoring

"Inclusion, and valuing diversity of thought and experience, is at the heart of our culture here at Colt. From day one, you\'ll be encouraged to be yourself as we believe that\'s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda and activities, please click ."

Colt Technology Services