Job Description

Experience
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2 - 8 Years
Location
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Ranchi RO (BACL)Jharkhand
Nature of Job
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After-Sales
Job role
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Collection [BACL]
• LEVEL: L4
• DEPARTMENT: CV DMS
• DESIGNATION: OFFICER
• RESPONSIBLE FOR: ALLOCATION OF PORTFOLIO TO VENDOR
• LOCATION: CITY
• EXPERIENCE: MINIMUM 2 YEARS OF EXPERIENCE, PREFERABLY IN FINANCIAL SERVICES/BANKING/FMCG/NBFC
• PREFERRED AGE: MAXIMUM 30 YEARS
• QUALIFICATION: ANY GRADUATE/ P.G/M.B.A.
• REPORTING TO: AREA MANAGER
• NATURE OF ROLE: INDIVIDUAL PERFORMER


• NEGOTIATION SKILLS
• MANAGING TEAMS
• RELATIONSHIP MANAGEMENT
• RESULT ORIENTED
• MULTITASKING


• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance


KEY PERFORMANCE AREA

SKILL SET REQUIRED

DESCRIPTION • Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.
ROLE PROFILE/JOB RESPONSIBILITIES