Job Description

L3 Technical Support Engineer Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. You will be working as L3 Technical Support Engineer and will be part of Process Automation Business Area for Process Control Platform Division based in Bangalore, India. In this role you will be reporting to Principal Technical Consultant and will be responsible as ABB front end Level 2 support organizations for all aspects of customer issue resolution during system design, acceptance testing, installation, commissioning and long-term operation of installed systems. You will thereby interact closely with local ABB customer responsible project and service organizations as well as other PCP Level 3 organizations, Product Management and R&D with occasional direct end customer contact. Your responsibilities Managing support cases concerning PCP products escalated by ABB front end Level 2 organizations maintaining complete transparency to all parties concerning identified issues, current status and plan for resolution as well as ensure proper case documentation on closure Diagnosing and isolating problems through analysis of user problem descriptions, review of log files, remote diagnostics, etc. in order to provide technical expertise to resolve identified issues Reproducing identified issues in lab environment in order to either provide proven resolution to caller\'s concerns or ability to represent problem to Level 4 R&D organization in order to identify product defects Occasionally participating in field/site activities to diagnose and resolve complex issues or conduct system health checks. Maintaining technical competence for responsible products and third-party technologies Participating in meetings with front end L2 organizations, other L3 centers, L4 R&D organizations and occasionally end customers to facilitate information gathering and description of planned or implemented resolutions Contributing to knowledge database of known product issues to facilitate sharing of information with other support personnel to aid in future problem solving Participating in product development projects to help define supportability requirements and product support plans gaining knowledge of new product features and capabilities in preparation of supporting releases of new products, product features or product versions Maintaining lab environments keeping systems up to date with new system versions and introduction of new products and components while also maintaining backward combability for all supported product versions Your background Bachelor\'s or master\'s degree in engineering (electrical / mechanical, computer science, software or equivalent) Minimum 3 to 7 years of experience in process automation business with sound knowledge and hands-on experience in servicing, maintaining or commissioning of systems. Good knowledge in ABB PAPCP products (800xA, Symphony+, Freelance, etc.) A high level of self-motivation, curiosity and desire to learn about new technologies applying a problem-solving solution-oriented mindset Demonstrated sense of ownership and responsibility working both individually and in a team. Good English communication skills (both verbal and written) Possible requirement for domestic and international travel in specific cases More about us Our Process Automation business offers a range of solutions for process and hybrid industries, including our industry-specific integrated automation, electrification and digital solutions, control technologies, software and advanced services, as well as measurement & analytics, marine and turbocharging offerings. Process Automation is #2 in the market globally. Based on its deep domain knowledge, experience and expertise in delivering world-class automation products, systems and solutions, a wide area of complimenting digital and collaborative solutions across applications and sectors, the Process Automation business helps customers remain competitive, improving their ROI and running safe and productive operations. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning Work model: on site #LI-onsite

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