Job Description

Job description

Some careers shine brighter than others.

If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of a Senior Consultant Specialist.

In this role, you will:

• Providing full scope of the day-to-day SME Support for Tier 0 services including resolution of the live incidents as well as post-resolution problem management activities.
• Providing technical expertise in finding root cause of major system problems. Installation of new software releases. On Call SME Support.
• Implementation of the locally developed solutions (Script Shell, Java, Bash, Python, Perl). Support of the various testing activities related to the new implementations. Working closely with various stakeholders located in different places in the world.
• Reviewing, designing, and re-engineering processes with new technologies to improve performance. Designing and driving the implementation of service offerings, capability uplifts and process improvements.
• Evaluating, developing, and applying appropriate tools to analyse the architecture. Participate in validating data, development, implementation, testing activities.
• Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies.
• Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
• Perform Certificate Renewals. Apply OS Patches via Self Service Portal. Coordinate Vulnerability/Cyber Finding Remediations. Coordinate and Lead Evergreening Activities

Requirements

To be successful in this role, you should meet the following requirements:

• Experience with Oracle/SQL, Linux/Unix commands, Kubernetes, containerisation, automation. Java/Bash/Shell/Python - debugging and writing new code, Springboot. KAFKA, Docker, Istio(Service Mesh) and Helm. App Dynamics.
• Knowledge of micro-services monitoring tool Splunk (or similar) Github, Gitlab. Automation experience using Puppet, Ansible or similar tools, Troubleshoot, Fix, and push back through CI/CD (if mature enough)
• Exposure to Grafana, Prometheus and other infrastructure/application performance monitoring and alerting tools. Exposure to network(VPC), Firewalls, Load balancers. Ticketing tool ServiceNow
• Experience of high frequency change, specifically adoption, engineering, and execution of automated CICD pipelines.
• Strong understanding of technology layers in application landscape, storage, OS, network, database, application. Demonstrable, excellent, spoken & written communication skills across global organization,
• Proven triage capability under pressure, able to make strong priority judgement at runtime balancing contending demands.
• Technically inquisitive with progressive interest in modern engineering disciplines and techniques.
• Making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes. Ability to work independently and think out of the box. Exposure to On Call SME Support.

The successful candidate will also meet the following requirements:

• SRE experience is preferred(SLOs, SLIs, Post Mortem/PIR etc to identify and implement automation opportunities)
• Experience in Agile/ DevOps environment and in assisting in production support.
• Knowledge in payments(SWIFT, FPS, ACH, RTGS, RTP) business will be an added advantage

You\xe2\x80\x99ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by \xe2\x80\x93 HSBC Software Development India

HSBC