Job Description

:

• We are seeking a highly skilled and motivated High Touch Engineer to support Cisco\'s key service provider customer in the Mumbai region.

• The successful candidate will be responsible for providing exceptional technical support and expertise for Cisco\'s Service Provider (SP) routing products, ensuring high availability and performance of network infrastructure.

Key Responsibilities

• Leads the technical deliverables of Expert Care services (HTEC) and first escalation resource for HTTS CSE\'s on reactive technical issues on assigned engagement(s).

• Collaborate with Cisco\'s Technical Assistance Center (TAC), Engineering teams to resolve critical issues.

• Be the conduit between customer and other Cisco entities (TAC/HTTS, BU, SE, DE, NCE, Escalation etc) and work hand in hand with them for faster issue resolution.

• Leads RCA effort, and as well as documentation and presentation of the same to customer.

• Drive recreates in Cisco lab.

• Covers maintenance windows or any other pre-planned off-hours network activity. Cisco Confidential

• Provides technical, product and protocol level trainings to customer and HTTS teams as needs arise

• Participates in weekly customer SR review meetings organised by HTOM.

Technical Expertise

• Strong knowledge of SP routing protocols such as BGP, ISIS, OSPF.

• Strong knowledge of SP technologies such as MPLS, EVPN, SR-MPLS, SRv6, LDP, RSVP TE and QoS.

• Deep understanding of OSI, TCP/IP networking, IPv4/IPv6 stack.

• Expert level knowledge & Troubleshooting on Cisco SP platforms and software- ASR9K, NCS, IOS-XR

• Moderate to advanced knowledge of Network Automation and programmability, SDN transport, virtualisation.

Minimum Qualifications

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.

• Minimum of 5 years of experience in supporting Cisco Service Provider routing products.

• Proven experience in troubleshooting complex network issues in large-scale service provider environments.

• Expert level (e.g. CCIE) or equivalent relevant experience desired.

Advantage ZensarWe are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans\' status.Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

• Putting people first
• Client-centricity
• Collaboration

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