Job Description

Why Kyndryl Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way. Your Role and Responsibilities Expert in troubleshooting issues/incidents related to Virtualization and Storage across VMWare, OpenStack and backup & archival. Perform Incident management, Problem management and capacity management tasks. Maintain knowledge base for alert handling, and where possible integrate this directly into monitoring or ticketing tools/ assist in alerts fine tuning. Maintain and contribute to Standard Operating Procedures for common operational tasks. Storage Management Tasks such as monitoring, backup and archival, creation and modifications of LUNs, Snapshots, Data Replication, Reporting and analysis. Storage, Backup, DR, Availability Management. Scripting and Automating tasks and processes. Troubleshoot Backup devices including Commvault, networker devices and manage backup polices including full, incremental, differential and various other backups. Responsible for Service request management, Incident Management, Change Management and problem resolution for all critical incidents. Be the focal point while leading a Major incident up to & including interacting with Sr. IT Leadership as needed to help expedite incident resolution. Provide support and participate in the CAB and change control process. Provide appropriate inputs to the Problem management process, RCA preparation. Drive timely resolution of service requests, incidents and periodically communicate status. Liaise with the Business and Application owner for major activities like Integrated Business continuity exercise/ DR, application migration and other major incidents/ changes. Assist in integrating processes into Service management tools (BMC ITSM). Identify and recommend improvements to existing processes. Notify, escalate and communicate to senior management on status of critical service requests, major incidents and changes as necessary. Required Technical and Professional Expertise Experience in OS platforms (windows, Linux, centos, ubuntu etc.,). Experience in Cloud technologies (VMWARE suite) and open stack. Hands on experience in ticketing and monitoring systems (Ex BMC suite- ITSM, TSSA, REMEDY etc.,). Hand on experience in any one Data base technology (Oracle, Postgres, MySQL, Cassandra etc.,) Ability to prioritize and multitask. Excellent communication and interpersonal skills. Preferred Technical and Professional Experience Demonstrated knowledge of customers strategy, objectives, critical success factors, competition, and industry trends to ensure quality delivery of services. Implemented customer satisfaction programs to ensure services were on a continuous improvement plan. Led the teams to reduce cycle time, eliminate defects, and improve time to deliver Successfully managed overall cost, schedule, and service deliverables. Strong interest in automation, analytics, and cognitive computing. Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint) and ITIL Processes. Understanding of root cause analysis as appropriate and is able to define action plans and track to closure. Experience of direct line management- Ensure the work environment is managed in a positive, collaborative and non-discriminatory way. Experience in driving large projects to successful completion from both delivery and financial perspectives. Experience in program management for clients across multiple delivery teams/service line. Leadership in managing and coordinating resources to deliver services and solutions to support the client organization. Must be able to articulate a strategy for clients. Should have a knowledge of IT infrastructure as a domain. Associate level certification on Cloud. Excellent leadership, communication (written, verbal and presentation) and interpersonal skills. Graduate with at least 15+ years IT experience of which at least. Delivery Project Executive (DPE) - 3 years. Project Management - 5 years. Delivery expertise - 3 years. Required Education Bachelor\'s Degree Preferred Education Master\'s Degree

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