L1 Tech Support Engineer
Job Description
:QualificationsGraduate
CCNA or equivalent networking qualificationsEssential Hiring Skills? Accuracy and attention to detail
? Excellent written language and comprehension
? Aptitude to comprehend articles and good analytical skills
? Ability to multitask
? MS Excel? Neutral Voice and Accent and call management? Process KnowledgeRoles and responsibilitiesHandles direct customer inquiries
Provides technical support to customers.
Troubleshoots and repair solutions. Understand network architecture required to support VoIP services.
Recommends network hardware, software and design elements.
Answers technical questions, solve technical problems and suggest appropriate workarounds.
Provides quick and accurate handling of support interactions ? phone, chat, screen sharing & email.
Handles and resolve customer inquiries, questions, complaints, and concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
Offers alternative solutions when appropriate if the issue is beyond the representatives training and scope of responsibility with the objective of resolving the customers concerns.
Adhere to schedules, guidelines, and requirements in accordance with the Companys set policies and procedures.Shift and LocationNight Shift.Bengaluru Technical Support
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Job Detail
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Job IdJD3463378
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear