Pune, India
Block 1B, Upper ground Floor, Embassy-Quadron Business Park Plot no 28, Rajiv Gandhi Info Tech Park, Phase II, Hinjewadi, Pune, Maharashtra, 411057
Technical Support (SL1)
BCM Industry
24/05/2024 Req. VR-105398

Project description

The Project is for the Large International Investment Bank, Fixed Income, and currencies line of business. It is planned to create a brand new Cash Settlement Engine (CSE). CSE will deliver a single cross-product settlement and payment initiation platform for cash products reducing the cost of ownership and improving operational efficiency. CSE should not be viewed as a standalone monolithic application running on its own dedicated infrastructure. Instead, CSE will form part of an Operations eco-system where a set of cooperating services will handle Cash Settlements, documentation (DICE), and Client Self Service. CSE will be hosted in the internal cloud with a clear glide path toward a future external cloud hosting solution.

Responsibilities

Resolve production incidents in a smooth and timely manner with minimal impact on business
Put controls and checks in place to monitor and smooth the functioning of production systems
Investigate and understand the cause of defects raised.
Stakeholder relationships across all groups within the Bank ensuring alignment to common objectives and fulfillment of criteria and requirements across the various businesses and units.
Member of the development/ implementation team (including off-shore) working on assigned tasks, projects, and initiatives.
Interacts with members and other functional teams including members of the offshore team
Work with team members participating in shadowing and training activities
Adhere to information controls and security frameworks/ procedures, including change and incident management process
Provide general administrative support to the team including meetings, knowledge transfer, and activity reporting
Candidate is expected to work in extended hours (shifts & weekends) on the need basis.
Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
Day-to-day delivery and support of key treasury systems/initiatives
Work efficiently and prioritize system enhancement/upgrades

Skills

Must have

Must possess Production support experience 4+ years (L2/L3)
Bachelor/Masters Degree in Computers/Computer Applications
Must have Minimum of 2+ years experience in Payments Production Support (L2/L3)
Must have hands-on experience in SQL , Unix and Good Database knowledge
Should have worked in Monitoring in TWS and JIRA/Service now
Exposed to Cloud/GCP is added advantage
Having good communication, both in Verbal/Written.
Flexible to work in shifts (24*7 support), ready to support in night shift at least once in every month.
You must have very good Payments application knowledge/ experience in the Investment Banking domain Nice to have

Able to work with GCP.
Have used Google Console

Other

Languages English: C2 Proficient

Seniority Regular