Job Description

HiGreetings of the Day.We have a critical opening with our client for L1 Linux Admin role for Bangalore/Mumbai location.Experience : 1 to 3 yrsLocation: Bangalore/Mumbai (WFO)Payroll Company Name: CIEL HRMode of Employment: Contract/PermJob descriptionThe primary responsibilities will involve,
Resolving all types of customer queries / issues
Understanding & responding to customer queries / issues over phone or
chat / ticketing system
Provide product trainings / demos to the customers
Setup necessary configurations for our clients so that they use our product.
Analyze and identify process changes or product automations /
enhancements required & suggest if any.
Monitor internal alerts and raise alarm for critical issues.
Be available at flexible shift timings for best customer experience
Helping 1 st level team members for faster and efficient resolution of
queries/issues.
Anticipating the future problems based on existing problems and getting it
fixed permanently.
Identifying and implementing technical ways to reduce manual efforts.About CIEL HR (Payroll Company)Ciel HR marks the return of HR visionaries to the HR Services industry, powered by technology and analytics. The Founders of Ma Foi, the pioneer of the HR services sector in India, along with some of the finest brains in the HR Services Industry have envisioned and built the firm, CielHR, to deliver the full range of Recruiting services from Executive Search, Recruitment Process Outsourcing and Staffing Permanent as well as Temporary roles through its offices in India and the Middle East. Website:Role really excites you kindly share resume toRegardsSumit

Ciel HR