L1 It Service Desk French Language
Year Maharashtra - Bangalore, Karnataka, India
Job Description
- Exp must - 2 - 6 years
- Must have - French Language B2 Certified & L1 IT Service Desk knowledge
- Location - Bangalore & Mumbai
- French Language B2 Certified. Preferably fluent with Canadian users.
- L1 IT Service Desk knowledge
- Troubleshooting basic technical issues.
- Logging tickets to appropriate groups as per the SOP/KBs.
- Fulfilling Service Requests.
- Handle Incoming calls from Canada users.
- Handle tickets logged via Self-service portal.
- Follow up with users until resolutions.
- Co-ordinate with technical towers and users.
- Permanent shift 5:30 PM - 2:30 AM or 6:30 PM - 3:30 AM (Based on day light savings)
- Work from Office Only, no Hybrid
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Job Detail
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Job IdJD3491028
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMaharashtra - Bangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear