L1 It Service Desk French Language

Year Maharashtra - Bangalore, Karnataka, India

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Exp must - 2 - 6 years
Must have - French Language B2 Certified & L1 IT Service Desk knowledge
Location - Bangalore & Mumbai
French Language B2 Certified. Preferably fluent with Canadian users.
L1 IT Service Desk knowledge
Troubleshooting basic technical issues.
Logging tickets to appropriate groups as per the SOP/KB\xe2\x80\x99s.
Fulfilling Service Requests.
Handle Incoming calls from Canada users.
Handle tickets logged via Self-service portal.
Follow up with users until resolutions.
Co-ordinate with technical towers and users.
Permanent shift 5:30 PM \xe2\x80\x93 2:30 AM or 6:30 PM \xe2\x80\x93 3:30 AM (Based on day light savings)
Work from Office Only, no Hybrid

Please share me your updated resume to sowmya.r@cielhr.com

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