Job Description

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you been wanting to get into IT but dont have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then theres a good chance youll love being a Customer Service Representative at Kyndryl.Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, youll be the face and voice of Kyndryl, helping customers solve their problems every day.L1 Help desk Agent combines the know-how of tech support with problem solving and customer service, so bring your people skills and well teach you the rest. Its a fun and fast-paced role where youll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, youll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, youll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. Its fun, challenging, and fast-paced - you definitely wont be bored!Your future at Kyndryl
This is a true start here, go anywhere opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.Who You AreYoure good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, youre open and border less - naturally inclusive in how you work with others.Required Skills and Experience
Minimum experience needed is 1- 2 years in IT service deskSupport help desk knowledgeTroubleshooting and problem-solving skillsCustomer support knowledgeActive listener with flexibility to modify approach and adapt to customer needsGraduate in any discipline (including engineering graduates)Should possess excellent English communication skillsShould possess basic IT skills/Trouble-shooting skills (No relevant certification necessary)Preferred Skills and Experience\xc2\xb7 Experience working with Windows, Mac, or Linux operating systems
\xc2\xb7 Troubleshooting and problem-solving expertise
\xc2\xb7 Support help desk experience
\xc2\xb7 Customer support experience
\xc2\xb7 Experience modifying approaches and adapting to customer needsBeing YouDiversity is a whole lot more than what we look like or where we come from, its how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But were not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thats the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

Kyndryl