Job Description

Key Responsibilities :- Sales Engagement : Make outbound and receive inbound calls to potential and existing customers.- Product Knowledge : Develop and maintain in-depth knowledge of our products, services, effectively address customer inquiries and provide accurate information.- Customer Relationship Management : Build and nurture relationships with customers through excellent communication, active listening, and personalized service.- Sales Techniques : Utilize effective sales techniques to identify customer needs, overcome objections, and close sales. Upsell and cross-sell additional products and services as appropriate.- Lead Generation : Identify and qualify potential leads, and follow up on sales opportunities to meet or exceed sales targets.- Customer Support : Provide high-quality support by addressing customer concerns, resolving issues, and ensuring a positive experience throughout the sales process.- Record Keeping : Accurately record and update customer information, sales interactions, and outcomes in the CRM system.- Performance Tracking : Monitor and achieve individual and team performance metrics, including sales targets, call handling time, and customer satisfaction scores.- Team Collaboration : Work closely with team members and other departments to share insights, strategies, and best practices for improving sales performance and customer satisfaction. (ref:updazz.com)

updazz .com