Job Description

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleWe are seeking an experienced and visionary User Experience Leader to drive the design and enhancement of the Kyndryl Win Coach platform (powered by Highspot). The ideal candidate will possess a deep expertise in user-centered design, a proven track record of delivering innovative and effective design solutions, and a passion for creating intuitive, seamless, and engaging user experiences. In this role, you will collaborate closely with cross-functional teams and stakeholders to ensure that our platform not only meets user needs but also aligns with our strategic business goals.Key Responsibilities:

• Lead User Experience Design: Define and implement the user experience strategy across the Kyndryl Win Coach platform, ensuring a consistent and user-friendly design language.
• Cross-functional Collaboration: Work closely with product management, engineering, and other stakeholders to design and implement solutions that elevate the overall user experience.
• User Research and Analysis: Conduct comprehensive UX research to understand user personas, workflows, and interactions, translating insights into actionable design improvements.
• Innovative Design Solutions: Develop and conceptualize original design ideas that simplify complex processes, ensuring an intuitive user-system interaction with a strong visual design focus.
• Iterative Design Process: Employ a user-centric approach to design, integrating rapid testing, feedback, and iteration to continuously refine and enhance the user experience.
• Multi-Platform Expertise: Address UX challenges across multiple platforms, creating scalable, responsive, and user-friendly design solutions that cater to diverse user needs.
• Prototype Development: Generate detailed prototypes, wireframes, storyboards, user flows, and process maps, demonstrating proficiency with visual design and rapid prototyping tools.
• Accessibility Standards Compliance: Ensure design solutions comply with GUI accessibility standards, including Section 508 and WCAG, to create inclusive user experiences.
• Stakeholder Communication: Present design concepts and their rationale effectively to stakeholders, incorporating feedback to iteratively improve and refine designs.
• Industry Best Practices: Stay current with UX/UI trends and emerging technologies, contributing innovative ideas that enhance the platforms user experience.

This role offers an exciting opportunity to lead and shape the user experience of a critical platform within Kyndryl. If you are passionate about creating exceptional digital experiences and thrive in a collaborative environment, we encourage you to apply.Your Future at Kyndryl
Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you wont find anywhere elseWho You AreYoure good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, youre open and borderless - naturally inclusive in how you work with others.

• 3-8 years of experience in UX design or a related field.
• Bachelor's degree in Computer Science, UX Design, or a related discipline; a Master's degree in UI/UX is preferred.
• Certification in UX Design is highly desirable.

Being YouDiversity is a whole lot more than what we look like or where we come from, its how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But were not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thats the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

Kyndryl