Job Description

About The Company:ARA's client is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence.The Role:Associates will support & guide the team in performing AML/KYC related checks in clientxe2x80x99s System/s & network. Associates are expected to perform/assist in performing quality checks on the teamxe2x80x99s activities help/perform any other activities that are requested by the client within the agreed framework.Key Responsibilities:

• Conduct daily huddles with the team & share any relevant company's updates with the team. Huddle MoM must be recorded and shared with associates in client network. Receive directions from OMs and cascade information/process notes to the team.
• Candidate should be 1st point of contact for the team & must take 100% ownership of all teamxe2x80x99s activities. Any issues must be escalated to OM at the earliest.
• Maintain balance between exceptional customer service and solid investigative research while carrying out the assigned jobs
• Support and capture all pertinent information from customer. Conduct research and provide updates on the status
• Identify opportunities to improve customer experience through research of account activity and take appropriate actions.
• Customer service focus with the ability to listen to customer needs and recommend solutions

Skills Required:

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Strong analytical skills with high attention to detail and accuracy. Should be able to share daily MIS with clientsxe2x80x99 & OM.
• Proven ability to learn and apply new information with Excellent verbal, written, and interpersonal communication skills.
• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important.
• Ability to work in a fast-paced, quality-oriented work environment. Must be open to work in late night/early morning shifts as per customer requirements. Should be able to work over weekends if required & motivate the team to support him/her as required by the process/client needs.
• Strong and effective organizational, multi-tasking, and prioritizing skills. Ability to work independently with minimal supervision in a structured environment
• Strong research and documentation skills, must be well versed in MS visio or any such other applications as desired by the role.
• Customer service focus with the ability to listen to customer needs and recommend solutions

Qualifications & Experience:

• Any Graduate
• 5+ years of experience in relevant domain
• QC experience from the past engagements is mandatory
• 2+ years of team management experience is desirable. On paper, team leader experience is mandatory, strong experience in quality check, attrition, shrinkage.

Required Skills KYC AML, Attrition Control, Shrinkage management, Document Verification, Team handling, Banking/Investment bankingEducational Qualification Any GraduateApr 03, 2025Pay Rate800000 - 1000000 INR Per Annum5 - 8 Years Exp.1 Vacancy

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